Senior GTM Systems Analyst

Darwin Hawkins; Dublin; Hybrid; EUR 90,000 - 120,000; Full time

Job summary

Darwin Hawkins in Dublin is seeking a Senior GTM Systems Analyst to join a broad role focused on improving business systems, streamlining processes and supporting technology initiatives across commercial functions.

The role offers hybrid working, exposure to senior stakeholders, and the opportunity to own business systems initiatives, drive process improvements, automation projects, and data quality enhancements within Sales, Marketing and wider commercial teams.

Qualifications

• 6+ years of experience in Business Analysis or Business Systems Analysis.
• Experience with CRM, Sales or marketing systems.
• Strong requirements gathering and process mapping skills.
• Experience supporting system implementations or integrations.
• Excellent communication and stakeholder management.
• Interest in automation, AI and improving business processes.

Responsibilities

• Gather and document business requirements for systems improvements.
• Review existing processes and identify opportunities for automation and efficiency.
• Collaborate with Sales, Marketing and other stakeholders to understand needs.
• Support implementation, enhancement and integration of business apps.
• Translate requirements into clear technical specs for teams.
• Support testing, issue resolution and delivery of changes.
• Identify opportunities to improve data quality and reporting.
• Contribute to broader technology and process improvement projects.

Skills

Requirements gathering

Process mapping

Stakeholder management

Automation mindset

CRM experience

Tools

CRM platforms

Job description

Our Client

Our client is an established international organisation with a strong presence in Dublin.

They are seeking a Senior GTM Systems Analyst to join the business in a broad role focused on improving business systems, streamlining processes and supporting technology initiatives across commercial functions.

Why should you apply?

This is an excellent opportunity for an experienced Business Analyst or Business Systems Analyst to join a collaborative team and play a key role in improving the systems and processes that support commercial operations.

The position offers the opportunity to work closely with senior stakeholders, take ownership of business systems initiatives and contribute to projects involving process improvement, automation and technology enhancements. The organisation also offers hybrid working, an attractive benefits package and strong long-term progression opportunities.

Who should apply?

This opportunity will suit an experienced Business Analyst or Business Systems Analyst with strong problem-solving skills and a background working with Sales, Marketing or wider commercial systems.

The business is open to candidates from a range of backgrounds, including technology, professional services, consulting and other large or complex organisations.

• 6+ years' relevant experience in Business Analysis, Business Systems Analysis or a similar role.
• Experience working with CRM, Sales, Marketing or other commercial business systems.
• Strong requirements gathering, process mapping and problem-solving skills.
• Experience supporting systems implementations, enhancements or integrations.
• Excellent communication and stakeholder management skills.
• An interest in automation, AI and using technology to improve business processes.
• Proactive, adaptable and comfortable managing multiple priorities.

Role and Reporting Lines

Working as part of a wider business systems team, you will partner with stakeholders across commercial and technology functions to identify opportunities for improvement and deliver effective systems solutions.

Key responsibilities include:

• Gathering and documenting business requirements for systems improvements and technology initiatives.
• Reviewing existing business processes and identifying opportunities for automation and greater efficiency.
• Working closely with Sales, Marketing and other commercial stakeholders to understand business needs.
• Supporting the implementation, enhancement and integration of business applications.
• Translating business requirements into clear specifications for technical teams.
• Supporting testing, issue resolution and the successful delivery of systems changes.
• Identifying opportunities to improve data quality, reporting and operational processes.
• Contributing to wider technology and process improvement projects.