Senior Forward-Deployed AI Engineer

ServiceNow, Inc.

Dublin

On-site

EUR 120,000 - 180,000

Full time

8 days ago

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Job summary

ServiceNow, Inc. is seeking a Senior Forward Deployed Software Engineer (FDSE) to shape AI-enabled solutions in partnership with customers. You will own the end-to-end build, from backend services to LLM pipelines and front-end integrations.

You will work in agile sprints with customers, delivering production-ready references and reusable patterns that scale across industries. The role requires deep systems thinking, full-stack expertise, and willingness to travel up to 30% to embed onsite where

Qualifications

10+ years of software engineering experience, including 2+ years in customer-facing or embedded roles.
Proven ability to design and implement AI-native software in production environments.
Backend: Python, Node.js, Java; Frontend: React, Angular; APIs: REST/GraphQL.
Experience deploying in AWS, Azure, or GCP with CI/CD, containers, and infra-as-code.
Familiarity with LangChain, Semantic Kernel, prompt chaining, vector search, and context management.
Willingness to travel up to 30% to embed onsite and deliver where it matters.

Responsibilities

Build solution-ready LLM-enabled applications spanning backend, data orchestration, and frontend UI.
Operate in the field with customers to deploy and iterate in live environments.
Codify reusable assets—libraries, prompts, scaffolds—to accelerate future engagements.
Shape developer experience by sharing feedback with platform and product teams.