Senior Field-Based Care Manager – Home Care

Hibernia Home Care Group; Dublin, Maynooth, Blanchardstown; Remote; EUR 38,000 - 47,000; Full time

Benefits offered by this job

Competitive salary

Permanent contract with career paths

Mileage allowance for field-based work

Paid annual leave and statutory duties

CPD funded training

Employee Assistance Programme

Voice in regional operations

Office bases in Dublin 12, Maynooth, D

Job summary

Hibernia Home Care Group is recruiting an experienced Care Manager to lead care quality and team performance for our growing team of Home Care Support Workers in Dublin North and surrounding regions.

This senior, field-based role reports to the Regional Operations Manager — Care Service & Quality and includes responsibility for care planning, supervision, quality assurance, safeguarding, and liaison with HSE area case managers. A driving licence and car are required.

Qualifications

• Relevant health or social care qualification — QQI Level 6 or above in a relevant discipline.
• Minimum 3 years' experience in a supervisory or senior care role in home care, residential care, or a comparable healthcare setting.
• Demonstrated working knowledge of HSE Home Support Service Specifications and HIQA standards.
• Confident user of care management systems (OneTouch preferred) and Microsoft 365.
• Proven ability to lead, supervise, and develop a frontline care team.
• Strong communication, mentoring, and problem-solving skills.
• Full clean driving licence and own car (field-based role across the region).
• Experience as a Designated Officer for safeguarding.
• Experience with quality management, internal audit, or HIQA inspection processes.
• Working knowledge of GDPR and consent in a care context.

Responsibilities

• Leading care planning, reviews, and care quality across your client base.
• Supervising and developing Client Care Coordinators and Healthcare Assistants in the field.
• Conducting formal supervisions, biannual appraisals, and the National Carer Competency Assessment (NCCA) process.
• Acting as the day-to-day liaison with HSE area case managers.
• Responding to client and family concerns and resolving complaints to a high standard.
• Acting as first-line responder for safeguarding concerns in the region.
• Overseeing quarterly QA visits and following through on findings.
• Ensuring new carers complete their mandatory shadowing before first solo visit.
• Participating in the clinical on-call rota for out-of-hours care escalation.

Skills

Leadership

Communication

Problem solving

GDPR knowledge

Education

QQI Level 6 or above in relevant discipline

Tools

OneTouch

Microsoft 365

Job description

Hibernia Home Care Group is recruiting an experienced Care Manager to lead care quality and team performance for our growing team of Home Care Support Workers in Dublin North and surrounding regions.

This senior, field-based role reports to the Regional Operations Manager — Care Service & Quality and includes responsibility for care planning, supervision, quality assurance, safeguarding, and liaison with HSE area case managers. A driving licence and car are required.