Senior EV Diagnostics Specialist (Field-Based)

Greenhouse Software, Inc.; Leinster; On-site; EUR 65,000 - 90,000; Full time

Job summary

Volkswagen Group Ireland is seeking an experienced automotive diagnostic professional to join our Group Aftersales Technical Team. This role is ideally suited to a Master Technician or Diagnostic Technician looking to progress beyond the workshop while remaining closely connected to vehicle technology, fault finding and retailer support.

You will work across Volkswagen, Audi, Škoda, SEAT, CUPRA and Volkswagen Commercial Vehicles, provide technical support to our national retailer network, assist

Qualifications

• Qualified Motor Technician with National Craft Certificate or equivalent.
• Minimum 5 years' experience in advanced diagnostics or technical support in automotive.
• Strong fault-finding and diagnostic capability across electrical, electronic and mechanical systems.
• Experience using manufacturer diagnostic equipment and information systems.
• Ability to communicate technical information clearly to technical and non-technical audiences.
• Willingness to travel throughout Ireland for field-based work.
• High Voltage Expert (EV) qualification.
• Experience with Volkswagen Group systems including ODIS, DISS and Elsa.
• Previous experience in technical support, field force, or retailer support roles.
• Experience with electric vehicle and high-voltage systems.

Responsibilities

• Provide technical support and diagnostic guidance for complex vehicle concerns across all VW Group brands.
• Support retailers in identifying root causes and implementing repairs using ODIS, DISS and Elsa.
• Carry out retailer visits to support complex technical cases and field investigations.
• Work closely with retailer technicians and workshop management to develop diagnostic capability and technical standards.
• Mentor technicians in areas such as advanced diagnostics, electrical systems, high-voltage technology and repair quality.
• Represent Volkswagen Group Ireland at factory technical meetings and communicate key technical information to the Irish retailer network.
• Contribute to Service Dialogue meetings, quality reviews and technical forums.
• Collaborate with Technical Services, Training, Warranty and Brand teams to identify trends and support continuous improvement initiatives.
• Assist with product quality investigations and field actions as required.

Skills

Fault finding

Diagnostic capability

Communicate technical info

Independent worker

Travel willingness

High voltage technology

Electric vehicle systems

Education

Master Technician

National Craft Certificate

Tools

ODIS

DISS

Elsa

Job description

Volkswagen Group Ireland is seeking an experienced automotive diagnostic professional to join our Group Aftersales Technical Team. This role is ideally suited to a Master Technician or Diagnostic Technician looking to progress beyond the workshop while remaining closely connected to vehicle technology, fault finding and retailer support.

You will work across Volkswagen, Audi, Škoda, SEAT, CUPRA and Volkswagen Commercial Vehicles, provide technical support to our national retailer network, assist