Senior Enterprise Risk & Escalation Manager

441 SFDC Ireland Limited

Dublin

Hybrid

EUR 110,000 - 140,000

Full time

3 days ago

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Benefits offered by this job

Office-flexible

Job summary

Salesforce is seeking a Customer Risk Manager to lead risk management for a defined portfolio of enterprise accounts. You will collaborate across internal teams and executives to resolve complex issues, minimize attrition, and deliver strategic risk mitigation.

This role emphasizes cross-functional leadership, data-driven decision making, and customer-centric guidance. The position offers office-flexible, in-office presence three days per week, with strong interaction across senior stakeholders

Qualifications

8+ years in account management, consultation, project management, and/or escalation management.
BA/BS degree (quantitative/technical degree preferred), though other degrees and equivalent work experience will also be considered.
Excellent written and verbal communication skills.
Ability to influence without authority while collaborating with diverse partners.

Responsibilities

Partner with internal teams to analyze and resolve the most complex customer issues, driving high customer satisfaction.
Own a defined portfolio or territory and manage health, prioritization, and outcomes of all risk within scope.
Serve as the primary escalation point for enterprise-level customers, coordinating with senior executives.