Strategic Customer Risk Manager - Enterprise Escalations

Salesforce, Inc.; Dublin; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Office flexibility

In-office 3 days/week

Job summary

Salesforce, Inc. seeks a Customer Risk Manager in Dublin to drive world-class risk management for enterprise accounts. You will own a defined portfolio, partner with internal teams, and serve as the primary escalation point for high-visibility customers, coordinating with executives to resolve issues and prevent churn.

The role requires 8+ years in related fields, a quantitative BA/BS, and strong communication skills. Office-flexible with three days in the office weekly is expected.

Qualifications

• 8+ years in account management, escalation management, or related roles.
• BA/BS degree or equivalent work experience considered for the role.
• Excellent written and verbal communication with executive audiences.
• Ability to influence without authority across diverse partners.

Responsibilities

• Partner with internal teams to resolve complex customer issues and reduce attrition.
• Own defined portfolio or territory and escalate for enterprise accounts.
• Engage executives; build trusted relationships across the organization.
• Provide consultative guidance on complex issues using cross-functional knowledge.
• Identify process improvements to address systemic risks and drive change.
• Track status and communicate resolutions clearly to customers and Salesforce teams.

Skills

Account management

Escalation management

Project management

Executive communication

Cross-functional collaboration

Risk assessment

MuleSoft knowledge

Education

BA/BS degree (quantitative/technical preferred)

Tools

Anypoint Platform

APIs

ESBs

Job description

Salesforce, Inc. seeks a Customer Risk Manager in Dublin to drive world-class risk management for enterprise accounts. You will own a defined portfolio, partner with internal teams, and serve as the primary escalation point for high-visibility customers, coordinating with executives to resolve issues and prevent churn.

The role requires 8+ years in related fields, a quantitative BA/BS, and strong communication skills. Office-flexible with three days in the office weekly is expected.