Senior Enterprise Risk & Escalation Manager

Salesforce, Inc.; Dublin; Hybrid; EUR 90,000 - 120,000; Full time

Job summary

Salesforce is seeking a Customer Risk Manager in Ireland (Dublin) who drives world-class risk management for enterprise accounts, coordinating with senior stakeholders to resolve complex issues and protect customer relationships. The role focuses on owning risk within a defined portfolio, serving as a trusted advisor to executives, and delivering proactive, data-driven improvements across the organization.

You will work with cross-functional teams to analyze escalations, apply best practices,

Qualifications

• 3–5+ years in account management or escalation management.
• BA/BS degree or equivalent work experience; quantitative/technical focus preferred.
• Excellent written and verbal communication; ability to engage executives.
• Experience with cross-cloud Salesforce products is preferred.
• Strong analytical and problem-solving skills.

Responsibilities

• Own a defined portfolio and ensure health, prioritization, and outcomes.
• Serve as the primary escalation point for enterprise accounts.
• Collaborate with internal teams to resolve complex customer issues.
• Provide executive-level advisory and track resolution progress.
• Identify process improvements to reduce systemic risks.

Skills

Account management

Escalation management

Strategic communication

Executive coordination

Cross-functional collaboration

Education

BA/BS degree (quantitative/technical)

Tools

Slack

Dashboards

Reporting

AI tools

ETL tools

Job description

Salesforce is seeking a Customer Risk Manager in Ireland (Dublin) who drives world-class risk management for enterprise accounts, coordinating with senior stakeholders to resolve complex issues and protect customer relationships. The role focuses on owning risk within a defined portfolio, serving as a trusted advisor to executives, and delivering proactive, data-driven improvements across the organization.

You will work with cross-functional teams to analyze escalations, apply best practices,