Senior Engineering Manager, Self-Service & Pricing

Toast Tab, Inc.; Dublin; On-site; EUR 80,000 - 120,000; Full time

Job summary

Toast Tab, Inc. is seeking a Senior Manager for Support Center & Communications in Dublin, Ireland. This role entails leading the strategy for Toast’s self-service support and account management experiences. You will work closely with product, design, and engineering teams to enhance customer engagement. Strong candidates have at least 5 years of experience in customer experience or product management, with skills in leading cross-functional teams and utilizing AI for improved efficiency. Join us to make a real impact on customer interactions and business operations.

Qualifications

• 5+ years of experience leading high-performing product or customer experience teams.
• Strong background in full-stack systems and customer-facing applications.
• Proven experience in scaling customer-facing platforms.

Responsibilities

• Lead technical vision and execution for Toast's Support Center and billing experiences.
• Create scalable systems for self-service support and proactive communications.
• Apply AI to enhance support and billing experiences.

Skills

Leadership in cross-functional environments

Full-stack systems expertise

Customer-facing application development

Communication and influence skills

AI and automation applications

Job description

Toast Tab, Inc. is seeking a Senior Manager for Support Center & Communications in Dublin, Ireland. This role entails leading the strategy for Toast’s self-service support and account management experiences. You will work closely with product, design, and engineering teams to enhance customer engagement. Strong candidates have at least 5 years of experience in customer experience or product management, with skills in leading cross-functional teams and utilizing AI for improved efficiency. Join us to make a real impact on customer interactions and business operations.