Senior Data Platform Reliability Lead

Leadout Capital; Dublin; On-site; EUR 120,000 - 150,000; Full time

Job summary

Salesforce is seeking a Systems Specialist Lead, Data Foundations to own escalations across enterprise data and analytics platforms. You will lead incidents alongside Reliability Engineers, shaping processes, documentation, readiness, and reliability standards.

You will mentor analysts and collaborate with engineering, vendors, and business leaders as an individual contributor and tech-leader. You will drive case intake, SOPs, and knowledge content, while refining runbooks and SRMs, and ensuring

Qualifications

• Must have advanced knowledge of Salesforce native functionality and best practices.
• 5+ years of platform-specific development, implementation, or support experience in an enterprise IT environment.
• Intermediate knowledge of coding languages (Apex, Python, SQL).
• Experience owning RCAs and designing SOPs and reference manuals for a platform.

Responsibilities

• Own escalation model across cases, intake, investigations, and SOPs with cross-team coordination.
• Set expectations with SRE leads for swarm incidents and ensure coverage up to executives.
• Analyze escalation trends to guide reliability, staffing, and platform priorities.
• Partner with SREs on disaster recovery planning and tests for your platform area.
• Contribute to post-incident reviews and ensure follow-up materials are produced.
• Resolve complex issues and close RCAs with preventive fixes.
• Identify gaps and propose resolutions to leadership.
• Shape reliability practices and include Operational Readiness gates for releases.
• Define monitoring, alerting, and self-healing automation with partners.
• Own SLA delivery and backlog health for your vertical or platform.

Skills

Escalation management

Incident response

SRE collaboration

Apex

Python

SQL

Stakeholder communication

Reliability engineering

Technical leadership

Automation

Education

Degree or equivalent relevant experience

Tools

Apex

Python

SQL

CRM Analytics

Tableau

Job description

Salesforce is seeking a Systems Specialist Lead, Data Foundations to own escalations across enterprise data and analytics platforms. You will lead incidents alongside Reliability Engineers, shaping processes, documentation, readiness, and reliability standards.

You will mentor analysts and collaborate with engineering, vendors, and business leaders as an individual contributor and tech-leader. You will drive case intake, SOPs, and knowledge content, while refining runbooks and SRMs, and ensuring