Senior Customer Trust Incident Communications Lead

Visa Hunt; Ireland; On-site; EUR 95,000 - 150,000; Full time

Job summary

Autodesk is seeking a Senior Customer Trust Incident Response Manager to lead the customer-facing response to security, privacy, and service availability incidents.

You will translate complex technical information into clear customer communications and coordinate with incident responders, product, privacy, legal, and support teams. This role requires strong written and verbal communication, calm under pressure, and a customer-first mindset across global incident responses.

Qualifications

• Experience in security or cybersecurity incident response.
• Strong written and verbal communication under time pressure.
• Experience coordinating with customers on complex, high-severity issues.
• Experience working across global teams in incident response.

Responsibilities

• Represent the customer during Trust incidents and ensure customer impact is considered.
• Drive customer incident communications with clear, timely messaging.
• Coordinate with Trust and legal to distinguish facts, hypotheses, and confirmed info.
• Balance speed and accuracy with privacy, security and legal requirements.
• Lead cross-functional collaboration to ensure consistent customer communications.

Skills

Security incident response

Technical incident management

Cloud and SaaS

Written communication

Cross-functional collaboration

Customer empathy

Job description

Autodesk is seeking a Senior Customer Trust Incident Response Manager to lead the customer-facing response to security, privacy, and service availability incidents.

You will translate complex technical information into clear customer communications and coordinate with incident responders, product, privacy, legal, and support teams. This role requires strong written and verbal communication, calm under pressure, and a customer-first mindset across global incident responses.