Branch Manager

Eden Recruitment Limited; Dublin; On-site; EUR 60,000 - 86,000; Full time

Job summary

Eden Recruitment Limited represents a client seeking a Branch Manager for the flagship Bluebell branch. You will lead the team to drive sales, optimise margins and oversee operations to deliver profitability.

You will manage staff, ensure customer service excellence, and coordinate with the Regional Director to grow the branch in a dynamic retail environment.

Responsibilities

• Lead Branch Staff to ensure best-in-class customer experience across Sales and Operations.
• Achieve sales and gross profit targets by professional handling of all customer types.
• Collaborate with the Regional Director to drive branch development and performance.

Job description

On behalf of our client, we are hiring a Branch Manager for their flagship branch in Bluebell. The Branch Manager will be responsible for leadership of the branch to include sales and margin improvement, overseeing operations and systems support focusing on revenue generation to achieve profit and margin targets.

Responsibilities:

• Branch Staff Management to achieve the highest quality customer experience through a joined-up approach with both Sales and Operational Teams.
• Achieve sales and Gross Profit (GP) targets by dealing professionally and promptly with all customer types.
• Work closely with the Regional Director to assist in driving the development of the Branch.
• Improve the performance of the Branch across a number of key performance measures.
• Ensure that standards are met for customer service excellence and experience.
• Ensure that the sales teams provide a professional, friendly and enthusiastic customer service experience, in person and via telephone/emails/WhatsApp.

Margin Management

• Achieve the best margins through clear understanding of Product/Customer Pricing Structures.
• Good understanding of local market intelligence to ensure correct lines of communication to relay critical market information to the Category Management Team.
• Achieve the best margin possible through good customer service, knowing your customers and product ranges we can offer.
• Sell as wide a range of products as you can to every customer.

Finance

• Liaise with Credit Controller on timely collections of due balances.
• Ensure branch operates in line with the Annual Branch Business Plan (Budget)
• Control of Branch Overheads as part of P&L involvement

Staff Development

• Overall responsibility for ensuring adherence to Health & Safety Standards and procedures.
• Accountability for ensuring the health & safety and wellbeing of branch staff.
• Ensure staff are valued, well trained and knowledgeable within their roles in accordance with MBM Training Programmes with strong emphasis on our Customer Service.
• Build solid working relationships with staff, encouraging their continuous development thereby establishing strong key employee retention, development and succession.
• Generate a culture of continued improvement through performance coaching and leading by example in terms of commitment, enthusiasm and drive.

Stock Management

• Working in conjunction with the yard/shop stock controllers ensuring stock ranges and quantities are maintained at agreed levels and slow-moving stock levels is a key priority.
• Stock Metrics - measure, manage and reporting in conjunction with company Procedures.
• All stock must be ordered as per company Procedures eg, Timber Ordering Process in line with Group Procedures.
• Maintaining a clean, well-organised and properly merchandised store at all times.
• Control and organisation of Branch Stock Takes.

Branch Layout/Logistics & Transport

• Ownership of Branch Business Plan which includes Branch Layouts and Logistics & Transport.
• Health & Safety linked to Infrastructure and Logistics & Transport.
• Responsible for site facilities, repairs and maintenance.
• Ensure Branch layout, signage and labelling is correct in accordance with company Standards.