Branch Customer Experience Specialist

Permanent TSB plc; Navan; Presencial; EUR 30 000 - 42 000; Tempo integral

Resumo da oferta

Permanent TSB plc in Navan is seeking a Branch Customer Experience Champion to support daily branch operations and deliver excellent customer service across in-branch and over-the-phone interactions. You will promote Omni-Channel solutions, handle queries professionally, and contribute to local sales campaigns while maintaining compliance and strong customer relationships.

The role is onsite for a 12-month fixed term, requiring CPD-enabled qualifications in Loans/S&I (QFA or APA) or entry via

Qualificações

• QFA or APA in Loans and/or Savings & Investments with CPD hours.
• Ordinary Leaving Certificate with grades (English/Math) or equivalent.
• Excellent interpersonal and communication skills.

Responsabilidades

• Support day-to-day customer service in the branch.
• Advise customers on product/financial needs journey and improve customer experience both in-branch and over the phone.
• Take ownership of queries and resolve them professionally and compliantly.
• Generate and execute sales from qualified leads to fulfilment per Omni-Channel process.
• Assist with sales campaigns including post-sales fulfilment, admin and follow-up tasks.

Conhecimentos

Customer service

Sales

Communication

Formação académica

QFA or APA in Loans and/or Savings & Investments

Ordinary Leaving Certificate (O.L.C.)

Descrição da oferta de emprego

Permanent TSB plc in Navan is seeking a Branch Customer Experience Champion to support daily branch operations and deliver excellent customer service across in-branch and over-the-phone interactions. You will promote Omni-Channel solutions, handle queries professionally, and contribute to local sales campaigns while maintaining compliance and strong customer relationships.

The role is onsite for a 12-month fixed term, requiring CPD-enabled qualifications in Loans/S&I (QFA or APA) or entry via