Credit Official

RECRUITERS; Leinster; Hybrid; EUR 38,000 - 52,000; Full time

Job summary

RECRUITERS in Ireland is hiring a Credit Official to join the Personal Engagement Team. The role is a 12-month contract with the potential for extension, hybrid working from Central Park or Airside, and a structured six-week training programme.

You will contact customers by phone about arrears, act as the main point of contact, negotiate solutions, process credit applications, and deliver high-quality service.

Qualifications

• APA accreditation in Loans and Regulations (QFA Loans and Regulations) is mandatory.
• Experience in a financial institution is desirable.
• Credit assessment experience is an advantage.
• Experience engaging with customers over the telephone.
• Strong communication and negotiation skills.

Responsibilities

• Proactively contact customers by phone regarding account arrears and potential financial difficulties.
• Act as the main point of contact, answering customer queries efficiently and professionally.
• Negotiate and identify appropriate solutions to support customers in financial difficulty.
• Process credit applications and provide a high standard of customer service.
• Take ownership of customer interactions, consistently aiming to exceed expectations.

Skills

Phone communication

Negotiation

Customer engagement

Independent working

Education

APA accreditation in Loans and Regulations (QFA Loans and QFA Regulations)

Job description

Contract: 12 months, with opportunity for extension

Location: Hybrid – Central Park or Airside

Our client is seeking a motivated Credit Official to join their Personal Engagement Team, supporting customers experiencing financial difficulties. This is an excellent opportunity to build your career in banking, with comprehensive training provided during your first six weeks and ongoing support throughout the role.

Key Responsibilities:

• Proactively contact customers by phone regarding account arrears and potential financial difficulties.
• Act as the main point of contact, answering customer queries efficiently and professionally.
• Negotiate and identify appropriate solutions to support customers in financial difficulty.
• Process credit applications and provide a high standard of customer service.
• Take ownership of customer interactions, consistently aiming to exceed expectations.

Requirements:

• Mandatory APA accreditation in Loans and Regulations (QFA Loans and QFA Regulations).
• Previous experience in a financial institution is desirable.
• Credit assessment experience would be an advantage.
• Experience engaging with customers over the telephone.
• Excellent communication, customer engagement and negotiation skills.
• Ability to work independently in a hybrid environment.