Senior Compliance QA Analyst - Audit & Process Improvements

Screendesk

Ireland

Remote

EUR 60,000 - 90,000

Full time

14 days+

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Benefits offered by this job

Bonus eligibility

Equity eligibility

Medical, dental, and vision benefits

Job summary

Coinbase is seeking a Compliance Operations Quality & Enablement professional to audit Complaints cases and KYC activity. You will work with CX and Compliance teams to identify improvements, enhance QA frameworks, and provide actionable insights to strengthen the Complaints program.

The role requires strong analytical skills, ability to analyze processes, and the flexibility to work extended hours to meet deadlines.

Qualifications

4+ years hands-on experience in complaints, QA, or compliance testing programs across financial services/products.
Experience across multiple systems and programs (complaints, KYC, AML, TMS, sanctions).
Track record delivering work within budget and meeting quality standards.
Experience producing metrics and reporting.
Strong written and verbal communication, critical thinking, and problem-solving skills.
Highly motivated, analytical, organized, and adaptive.
Ability to multi-task, work in a team, and take initiative.
Proven ability to collaborate with global partners.

Responsibilities

Complete weekly audit allocations per procedures and grading standards.
Provide detailed overview of errors identified in audits.
Perform root cause analysis to identify opportunities and upskill the team.
Identify process gaps and work with CX and Compliance to improve processes.
Collaborate with Data Analytics, Operations, Financial Crime Compliance, and L&D to improve processes.
Develop and enhance QA rubrics and frameworks.
Use metrics to drive data-driven recommendations.
Drive value through impact analysis, prioritization, and project execution.