Senior Cloud Voice Network Engineer (SIP/VoIP)

Unified-CXM Ireland Limited; Dublin; On-site; EUR 110,000 - 150,000; Full time

Job summary

Sprinklr is seeking an experienced Cloud Networking Engineer to design, implement, and manage SIP signaling, VPNs, and enterprise connectivity across AWS and Azure. You will optimize voice quality, automate provisioning, and collaborate with enterprise customers during onboarding and migration.

You will help build highly available, multi-region networks and contribute to DR/HA planning. The role requires 3–5 years in cloud networking or related fields, with strong hands-on expertise in SIP,

Qualifications

• 3-5 years of experience in Cloud Networking, Telecommunications, Network Engineering, or related infrastructure roles.
• Strong understanding of TCP/IP, DNS, NAT, Routing & Switching, network troubleshooting, and traffic engineering concepts.
• Hands-on experience with BGP, OSPF, VPN technologies, and enterprise connectivity solutions.
• Experience with SIP, SDP, RTP, RTCP, SIP Trunk, SBC technologies, WebRTC, VoIP troubleshooting, and carrier interconnects.
• Hands-on experience with AWS networking services such as VPC, Transit Gateway, and Direct Connect, along with Azure networking services including Virtual Networks and ExpressRoute.
• Strong understanding of hybrid cloud networking, multi-cloud connectivity, load balancing, and traffic management.
• Experience designing and troubleshooting IPSec VPNs, firewalls, network segmentation, TLS/SRTP, and DDoS mitigation solutions.
• Proficiency in Infrastructure-as-Code and automation tools such as Terraform, Ansible, Python, Git, and CI/CD platforms.
• Experience with CPaaS, CCaaS, UCaaS, telecom service providers, contact center technologies, or large-scale production platforms is highly desirable.
• Demonstrates strong ownership, accountability, customer focus, and the ability to work effectively in fast-paced, mission-critical production environments.

Responsibilities

• Design, implement, and troubleshoot SIP signaling and RTP media flows supporting VoiceConnect's global platform.
• Manage carrier interconnections, SIP trunks, telecom routing, SBCs, and related voice infrastructure components.
• Analyze and optimize voice quality metrics including MOS, latency, jitter, and packet loss.
• Design and support enterprise connectivity solutions including IPSec VPNs, Site-to-Site VPNs, ExpressRoute, Direct Connect, private connectivity solutions, and BYOC integrations.
• Partner with enterprise customers during onboarding, migration, troubleshooting, and escalation scenarios.
• Conduct network readiness assessments, architecture reviews, and customer connectivity workshops.
• Design and operate highly available network architectures across AWS and Azure environments.
• Support global multi-region infrastructure, capacity planning, scalability initiatives, and expansion into new cloud regions and carrier networks.
• Design and implement High Availability (HA) and Disaster Recovery networking strategies.
• Participate in incident response, root cause analysis, failover testing, and operational improvement initiatives.
• Automate provisioning, configuration management, routing updates, and VPN onboarding processes using Infrastructure-as-Code principles.
• Develop reusable automation and integrate network operations into CI/CD and platform engineering workflows.

Skills

Cloud Networking

SIP/RTP

AWS VPC

Azure ExpressRoute

Infrastructure as Code

Terraform

Ansible

Python

CI/CD

CPaaS/CCaaS/UCaaS

Tools

Terraform

Ansible

Python

Git

Job description

Sprinklr is seeking an experienced Cloud Networking Engineer to design, implement, and manage SIP signaling, VPNs, and enterprise connectivity across AWS and Azure. You will optimize voice quality, automate provisioning, and collaborate with enterprise customers during onboarding and migration.

You will help build highly available, multi-region networks and contribute to DR/HA planning. The role requires 3–5 years in cloud networking or related fields, with strong hands-on expertise in SIP,