Senior Technical Support Engineer - Enterprise SaaS & CXM

Unified-CXM Ireland Limited; Dublin; On-site; EUR 60,000 - 85,000; Full time

Job summary

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel.

Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises and global brands like Microsoft, P&G and Samsung, delivering trusted experiences

Qualifications

• 2-4+ years in enterprise software debugging, engineering & support operations.
• Strong written and verbal communication skills.
• Experience with Google Ads and basics of digital marketing.
• Ability to work independently and in a team and meet SLAs.
• Experience coding or scripting in JavaScript, Python, Java, Node.

Responsibilities

• Respond to customer inquiries and resolve bugs to ensure continued access to the Sprinklr platform.
• Troubleshoot technical issues, identify root causes, and provide effective solutions.
• Collaborate with cross functional teams to resolve complex issues and drive product feedback.
• Create and maintain documentation, knowledge base articles, and troubleshooting guides.
• Perform QA and regression testing after fixes or updates, and monitor SLAs.

Skills

Software debugging

Technical background

Analytical skills

Scripting languages

Databases

German language

Tools

MongoDB

MySQL

Job description

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel.

Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises and global brands like Microsoft, P&G and Samsung, delivering trusted experiences