Senior Client Account Manager (Retail Enterprise Sales, 12 Months FTC)

Pinterest; Dublin; Hybrid; EUR 70,000 - 110,000; Full time

Job summary

Pinterest is seeking a Sr. Client Account Manager in Dublin to drive a strategic book of business with key fashion, home, and eCommerce partners.

You will advise advertisers as a trusted consultant, translating data into actionable insights to boost performance. You’ll partner with Measurement & Insights, Product Marketing, and Creative Strategy, own the campaign optimization process, and lead discussions on media strategies, creative, and targeting.

Qualifications

• Experience in digital advertising sales and managing high-value relationships.
• Ability to translate data into actionable insights.
• Strong presentation and consultation skills.
• Experience collaborating with cross-functional teams.
• Familiarity with media campaigns across Search/Shopping/Display/Social.

Responsibilities

• Drive a book of business with key partners across Fashion, Home and eCommerce.
• Provide strategic advice and coaching to advertisers.
• Build and nurture partner relationships and communicate performance updates.
• Own how conversations with advertisers about media strategies across targeting, bidding, creative, measurement.
• Explain complex solutions clearly and deliver performance updates.
• Cross-sell and upsell opportunities to exceed revenue targets.
• Collaborate with internal teams to meet partner objectives.
• Stay updated on Pinterest ad products and best practices.
• Present in client meetings and handle objections professionally.

Skills

Digital advertising sales

Campaign optimization

Data storytelling

Client relationship management

Excellent communication

Education

Bachelor's/Master's degree or equivalent

Tools

AI tools

Job description

• As Sr. Client Account Manager in our Retail Team, you will be in charge of driving a book of business with some of our key partners across Fashion, Home and eCommerce clients
• You’ll work directly with some of our key advertisers as a trusted consultant to their business. Your strategic advice, sales skills & coaching are core to bringing to life the value we deliver as a platform
• Build and nurture relationships with our Partners, proactively reaching out to partners regarding campaign performance, optimisations, updates, and opportunities
• Ensure that our partners objectives and requirements are met by liaising between them and our internal teams (Measurement & Insights, Performance Solutions, Product Marketing, Creative Strategy, etc)
• Gain a deep understanding of our partners’ business goals and turn data into compelling stories and actionable insights to help them succeed
• Specifically own the “how” conversation with advertisers to advise on media strategies across targeting, bidding models, creative, measurement, etc
• Become an expert at Pinterest campaign best practices, enabling yourself to be the resource for performance related opportunities. Ensure that campaign setup is optimal. Interpret and communicate campaign results so that the customer sees impact. Evaluate if a digital media campaign is successful and how to troubleshoot. Understand how to drive results, optimize campaigns and deliver performance updates to partners. Ensure the performance metrics that were agreed upon are being met, and take action to course correct
• Actively engaging in client meetings to understand their key objectives and challenges. Presenting and explaining complex solutions in a clear and concise manner to help partners achieve their objectives. Handle resistance, complaints, or objections from partners professionally and patiently. Cross sell and upsell opportunities that contribute to the team’s ability to exceed revenue targets
• Understand complex processes and products, distilling them down into a digestible format for our partners’, Provide partners with guidance and expertise on product, service best practices and features. Be highly knowledgeable about all relevant Pinterest ad product features and capable of clearly explaining their benefits to a customer. Maintain up-to-date education and fluency on evolving product roadmap and iterations. Efficiently interfaces with appropriate cross-functional teams to answer product-related questions or challenges when needed
• Pitch new performance products and campaign best practices at scale

Bachelor’s/Master’s degree in a relevant field or equivalent experienceWe let the type of work you do guide the collaboration style. That means we’re not always working in an office, but we continue to gather for key moments of collaboration and connection. This role will need to be in the office for in-person collaboration 1 times per week and therefore needs to be in a commutable distance from the Dublin officeDigital advertising sales experience, managing high value relationships, driving strategic learning agendas and owning client communication

Strong communication skills in person, on the phone, and through email

Track record of compelling data-backed storytelling and recommendations

Technical foundation with relevant experience in Search/Shopping/Display/Social advertising technologies

Demonstrates curiosity and a willingness to explore AI tools to improve day-to-day productivity, including campaign setup, performance reporting, client communications, and research. Leverages AI to work more efficiently, whether it’s streamlining optimizations, preparing for client meetings, or surfacing insights from campaign data, while maintaining attention to detail and a high bar for accuracy

A team player who’s able to work in a fast-paced environment with technical and non-technical teams

Expertise in digital advertising and media sales including campaign optimisation, analytical problem solving, and product/platform knowledge

Expert in managing forecasts and achieving goals