Senior CCM Transformation Architect

OpenText; Cork; On-site; EUR 90,000 - 120,000; Full time

Job summary

OpenText is seeking a Senior CCM Consultant to lead design, implementation, and modernization of Customer Communications Management solutions for enterprise customers. You will drive cloud adoption, process optimization, and omnichannel communications, collaborating with business and technical stakeholders to deliver scalable results.

Requirements include 8+ years delivering enterprise CCM, expertise in cloud-native architectures, SaaS transformations, and experience with Azure/AWS/GCP.

Qualifications

• 8+ years delivering enterprise CCM solutions.
• Experience with CCM, document generation, orchestration, omnichannel engagement.
• SaaS transformation and cloud-native architectures.
• Knowledge of Azure, AWS, or Google Cloud.
• Familiarity with API-first design, identity management, containerization, and iPaaS.
• Strong workshop facilitation, stakeholder management, business analysis, and roadmap development skills.
• Familiarity with CRM, ECM, Digital Experience, and BPM platforms.
• Cloud or enterprise architecture certifications.
• Experience in regulated industries such as Financial Services, Insurance, Utilities, Telecommunications, or Healthcare.

Responsibilities

• Serve as a CCM subject matter expert for modernization and transformation initiatives.
• Assess current communication environments and define future-state architectures and roadmaps.
• Advise customers on migrating from legacy CCM platforms to cloud-based solutions.
• Design scalable solutions for batch, interactive, on-demand, and omnichannel communications.
• Define integrations across CRM, ERP, ECM, BPM, data, and digital experience platforms.
• Ensure solutions meet security, compliance, governance, and scalability requirements.
• Lead CCM migration programs, including template modernization, workflow migration, data mapping, integration redesign, testing, and validation.
• Assess migration readiness and identify opportunities to leverage SaaS and managed services.
• Lead technical design and implementation activities, including document generation, communication orchestration, API integrations, workflow automation, and output management.
• Support deployments, production readiness reviews, and operational optimization.
• Mentor project teams and junior consultants.

Skills

CCM solutions

Cloud-native architectures

API-first design

Containerization

Identity management

iPaaS

Workshop facilitation

Stakeholder management

Business analysis

Roadmap development

CRM experience

ECM experience

BPM platforms

Cloud certifications

Regulated industries

Education

Cloud/Enterprise architecture certifications

Job description

OpenText is seeking a Senior CCM Consultant to lead design, implementation, and modernization of Customer Communications Management solutions for enterprise customers. You will drive cloud adoption, process optimization, and omnichannel communications, collaborating with business and technical stakeholders to deliver scalable results.

Requirements include 8+ years delivering enterprise CCM, expertise in cloud-native architectures, SaaS transformations, and experience with Azure/AWS/GCP.