Senior Business Analyst | Insurance | Hybrid | Contract

Ingenio Global; Dublin; On-site; EUR 70,000 - 95,000; Full time

Job summary

Ingenio Global in Ireland is seeking a Senior Business Analyst to take ownership across discovery, requirements, delivery and implementation as part of a major General Insurance transformation.

You will lead discovery sessions, shape the target state, and translate business needs into clear epics, features, and user stories while collaborating with Product Owners, Project Managers, Scrum Masters and technology teams.

Qualifications

• 5+ years’ Business Analysis experience.
• General Insurance experience, ideally Business/Commercial Lines.
• Experience writing user stories and acceptance criteria.
• Strong stakeholder management and workshop facilitation skills.
• Experience across Agile, Hybrid and Waterfall environments.
• Strong process and data analysis skills.

Responsibilities

• Lead discovery sessions, workshops and stakeholder interviews.
• Understand current-state processes, data and pain points, then shape the target state.
• Translate business needs into clear epics, features, user stories and acceptance criteria.
• Work closely with Product Owners, Project Managers, Scrum Masters and technology teams.
• Use Jira & Confluence to manage and refine requirements throughout delivery.
• Apply your General Insurance knowledge across Business/Commercial Lines, underwriting and policy administration.
• Lead/support UAT, including scenarios, scripts, defect triage and business sign-off.
• Support go-live, hypercare, training and operational readiness.

Skills

Business Analysis

Stakeholder management

User stories & acceptance criteria

Agile / Hybrid / Waterfall

General Insurance knowledge

Process & data analysis

Tools

Jira

Confluence

Job description

This is not a BA role where you simply gather requirements and hand them over.

This is a hands-on, business-facing role where you’ll lead discovery, challenge existing processes, and work closely with both business and technology teams to deliver change.

Ingenio is supporting a major General Insurance transformation programme, and we’re looking for a Senior Business Analyst to take ownership across discovery, requirements, delivery and implementation.

What you’ll be doing

• Lead discovery sessions, workshops and stakeholder interviews
• Understand current-state processes, data and pain points, then shape the target state
• Translate business needs into clear epics, features, user stories and acceptance criteria
• Work closely with Product Owners, Project Managers, Scrum Masters and technology teams
• Use Jira & Confluence to manage and refine requirements throughout delivery
• Apply your General Insurance knowledge across Business/Commercial Lines, underwriting and policy administration
• Lead/support UAT, including scenarios, scripts, defect triage and business sign-off
• Support go-live, hypercare, training and operational readiness

Must-Have (Non-Negotiables)

• 5+ years Business Analysis experience
• Proven General Insurance experience — ideally Business/Commercial Lines
• Proven experience writing user stories and acceptance criteria
• Strong stakeholder management and workshop facilitation skills
• Experience working across Agile, Hybrid and Waterfall environments
• Strong process and data analysis skills

Nice to Have

• Experience with migration, cutover or operational transition
• Background in Operational Excellence

If you’re a Senior Business Analyst who understands General Insurance and enjoys working directly with the business to turn complex requirements into real change, this is worth a conversation.