Senior Business Analyst

NTT DATA North America; Dublin; Hybrid; EUR 70,000 - 100,000; Full time

Job summary

NTT DATA is seeking a Senior Business Analyst to join our Financial Services Advisory Practice in Dublin. You will lead digital transformation and strategic change projects for Banking clients, coordinating across product owners and delivery teams to ensure successful planning, execution and close.

You will gather requirements, map as-is to to-be processes, and develop customer journeys while driving continuous improvement and data-driven business cases.

Qualifications

• 8+ years of experience as a Business Analyst in Financial Services.
• Design thinking, ability to manage multiple stakeholder expectations, communicate clearly, conduct requirements workshops, drive decision making.
• Experience in documenting business cases, business process modelling, elicitation through workshops.
• Manage projects from inception to delivery.
• IT background with solid technology grounding.
• Experience in both Agile and waterfall SDLCs.
• Strong communication, collaboration and continuous improvement mindset.
• 2.1 or higher in a related discipline; Masters a plus.

Responsibilities

• Engage with business users to understand problems and define scope.
• Interview product owners to map as-is to to-be processes.
• Document process models and identify opportunities for improvement.
• Map customer experiences using personas and customer journeys.
• Analyze data to support business cases for change.
• Research best-in-class industry processes to digitize customer journeys.
• Design digital strategies to improve customer retention and loyalty.
• Provide industry insights on trends and future operating models.
• Develop deep understanding of business context and marketplace.
• Use process modelling to capture requirements and work with PO and development teams.
• Collaborate with multiple product owners to write clear epics, user stories and acceptance criteria.
• Support metrics-driven culture within the function.

Skills

8+ years experience

Design thinking

Stakeholder management

Requirements workshops

Agile & Waterfall SDLCs

Clear communication

IT background

Masters a plus

Education

2.1 or higher in related discipline

Masters preferred

Job description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization.

Overview

We are looking to recruit a Senior Business Analyst to join our Financial Services Advisory Practice, working on a wide range of projects/programmes. The individual will have experience of working on digital transformation and strategic change projects, responsible for the successful planning, execution, monitoring, control and closure and delivery for our Banking partners.

Responsibilities

• Engage with business users, understand problem statement, and agree scope of engagement
• Interview product owners to understand as-is business processes and then develop customer-driven to-be processes
• Support the Business by documenting process models and identify opportunities for improvement
• Ability to map customer experience using tools like personas, customer journeys etc.
• Gather and analyse statistical data from the business areas for supporting business case for change
• Research and analyse best in class industry processes to support digitization & simplification of customer journeys
• Support the Business in planning and designing digital strategies encouraging customer retention and customer loyalty
• Bring in industry experience and thought leadership to advise on trends, future operating models and best in class journeys
• Develop a deep understanding of the business context and marketplace that our business stakeholders are operating in
• Employ process modelling techniques to capture requirements. Work hand-in-hand with the Product Owner and Development teams in order to deliver process improvements
• Work with multiple product owners to write & develop clear, non-implementation specific epics, user stories and acceptance criteria
• Support and contribute to the metrics driven culture within our function

Experience And Skills Required

• 8+ years of experience as a Business Analyst in Financial Services
• Design thinking, ability to manage multiple stakeholder expectations, communicate in a clear non-ambiguous manner, conduct requirements workshops, drive decision making
• Experience in documenting business case, business process modelling, requirement elicitation through workshops
• Manage projects from inception through design to delivery
• An IT background with a solid grounding in technology
• Experience of working in both Agile & waterfall SDLCs
• Communication, group dynamics, collaboration and continuous improvement are core – being best practice driven
• 2.1 or higher in a related discipline from an academic institution; Masters a plus

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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