Senior Branch Experience & Sales Champion

PTSB; Athlone; On-site; EUR 52,000 - 68,000; Full time

Job summary

PTSB is seeking a Branch Senior Customer Experience Champion to support daily branch operations in Athlone, Ireland. You will work with the Branch Lead and team to deliver business objectives while promoting an Omni-Channel approach across customer interactions.

You will participate in the Blackbelt program to enhance customer engagement and drive sales in a compliant, customer-first environment. This permanent role is based in Athlone.

Qualifications

• This role requires strong interpersonal and communication abilities to advise customers.
• Prior sales experience and customer service in regulated environments are essential.
• CPD (Continued Professional Development) participation is encouraged and expected.
• QFA or APA qualification in Loans and Savings & Investments is required.

Responsibilities

• Ensure branch plans are coordinated and branch activities are executed.
• Coach branch colleagues to embed learnings from the Blackbelt program.
• Ensure compliance and 'right first' time in all activities.
• Support day-to-day operation of customer service within the branch.
• Provide excellent customer service and guidance across channels to meet needs.
• Handle customer queries effectively and professionally.
• Generate and execute sales from lead to fulfilment following Omni-Channel processes.
• Assist with sales campaigns, post-sale fulfilment, administration and follow-up.

Skills

Interpersonal skills

Communication skills

Sales experience

Customer service

Education

QFA or APA in Loans and Savings & Investments

Job description

PTSB is seeking a Branch Senior Customer Experience Champion to support daily branch operations in Athlone, Ireland. You will work with the Branch Lead and team to deliver business objectives while promoting an Omni-Channel approach across customer interactions.

You will participate in the Blackbelt program to enhance customer engagement and drive sales in a compliant, customer-first environment. This permanent role is based in Athlone.