Branch Customer Experience & Sales Champion

PTSB

Munster

On-site

EUR 28,000 - 34,000

Full time

2 days ago

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Job summary

PTSB in Ireland is seeking a Branch Customer Experience Champion to support daily branch operations and deliver outstanding customer service. You will advise customers on financial products, handle queries, and promote our omni-channel approach to increase customer satisfaction.

The role includes driving sales from qualified leads, participating in promotional activities, and working closely with the Branch Lead to strengthen customer relationships in Ardkeen, Waterford.

Qualifications

Proven ability to deliver outstanding customer experiences.
Experience in sales within a regulated environment is required.
Strong interpersonal and communication skills to support customers.

Responsibilities

Support day-to-day branch operations and customer service.
Advise customers on products throughout their financial journey, via in-branch and phone interactions.
Handle customer queries professionally and compliantly.
Generate sales from qualified leads and support campaigns.
Assist with post-sale activities and follow-up tasks.
Respond promptly to leads from Open24 to maximise new business opportunities.
Follow bank policies, procedures and uphold values and standards.
Assist Branch Lead with key customer relationships and growth targets.

Skills

Customer service

Sales

Interpersonal communication

Communication

Education

QFA or APA in Loans and/or Savings & Investments

Leaving Certificate or equivalent

Job description

The role includes driving sales from qualified leads, participating in promotional activities, and working closely with the Branch Lead to strengthen customer relationships in Ardkeen, Waterford.

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