Senior BA - Digital Ops & Customer Transformation

EY; Dublin; Hybrid; EUR 70,000 - 95,000; Full time

Benefits offered by this job

Pension

Maternity & Paternity leave

Discounted health insurance

Free Gym membership

TECH MBA paid by EY

Job summary

A leading global consulting firm in Dublin is seeking a Senior Consultant in Business Consulting focused on Digital Operating Models. The role involves transforming customer interactions through innovative technology and agile project management. Ideal candidates will have skills in CRM platforms, strong analytical capabilities, and a collaborative mindset. Join a team dedicated to shaping customer experiences and enhancing business growth with customization of benefits and a focus on inclusion.

Qualifications

• Comfortable working with various CRM platforms and tools.
• Experience with Lean, Six Sigma, and agile methodologies.
• Experience as a Product Owner or Scrum Master is a plus.

Responsibilities

• Support the full lifecycle of customer technology projects.
• Gather and prioritise requirements and collaborate with cross-functional teams.
• Support CRM and omnichannel transformation projects.

Skills

Analytical skills

Detail-oriented

Strong communication

CRM platforms (Salesforce, Microsoft Dynamics)

Agile methodologies

Tools

Microsoft Visio

Azure

Job description

A leading global consulting firm in Dublin is seeking a Senior Consultant in Business Consulting focused on Digital Operating Models. The role involves transforming customer interactions through innovative technology and agile project management. Ideal candidates will have skills in CRM platforms, strong analytical capabilities, and a collaborative mindset. Join a team dedicated to shaping customer experiences and enhancing business growth with customization of benefits and a focus on inclusion.