Senior AI-Driven Cloud Security Support Engineer

Cacheflow; Ireland; On-site; EUR 70,000 - 100,000; Full time

Job summary

Cacheflow is seeking a Solutions Support Engineer to join our global team protecting cloud-native security platforms. You will investigate complex, multi-den domain issues spanning cloud infrastructure, workload protection, vulnerability management, and runtime defense across AWS, Azure, and GCP.

This role blends deep technical troubleshooting with AI‑driven automation to scale support, improve resolution quality, and contribute to our rapid growth.

Qualifications

• 5+ years in customer/technical support or similar roles.
• Hands-on with cloud platforms (AWS/Azure/GCP) including IAM and networking.
• Experience deploying and debugging Kubernetes clusters and containerized apps.
• Strong cloud security fundamentals and secure software practices.
• Experience reading and debugging code in Python, Shell, JavaScript/JSON, Java, Go, or Terraform.

Responsibilities

• Investigate and resolve customer technical issues across cloud security domains.
• Troubleshoot cloud connector and integration failures across AWS, Azure, GCP.
• Diagnose workload scanning and runtime security issues including sensor configuration.
• Analyze vulnerability findings and SBOM/SCA results.
• Support shift-left security workflows including CI/CD scanning and IaC security.
• Design automation using AI agents to scale the support offering.

Skills

Cloud platforms AWS/Azure/GCP

Kubernetes

Python

Linux

CI/CD tooling

Tools

Terraform/HCL

CI/CD tools

Job description

Cacheflow is seeking a Solutions Support Engineer to join our global team protecting cloud-native security platforms. You will investigate complex, multi-den domain issues spanning cloud infrastructure, workload protection, vulnerability management, and runtime defense across AWS, Azure, and GCP.

This role blends deep technical troubleshooting with AI‑driven automation to scale support, improve resolution quality, and contribute to our rapid growth.