Global AI-Driven Cloud Security Solutions Engineer

Gem

Ireland

On-site

EUR 85,000 - 115,000

Full time

14 days+
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Job summary

Wiz is seeking a Solutions Support Engineer to join a global team delivering expert-level technical support across the Wiz cloud-native security platform. You will investigate complex, multi-domain issues spanning cloud infrastructure, workload protection, vulnerability management, and runtime defense across AWS, Azure, and GCP.

This role emphasizes AI-driven automation to scale support, on-call rotation for after-hours and weekends, and close collaboration with engineering.

Qualifications

  • 5+ years in customer or technical support roles.
  • 2+ years with cloud platforms (AWS/Azure/GCP) incl IAM and networking.
  • 1+ years deploying production Kubernetes clusters.
  • Solid understanding of cloud security fundamentals and IAM.
  • Experience reading and debugging code in multiple languages.

Responsibilities

  • Investigate and resolve customer security issues across cloud platforms.
  • Troubleshoot cloud connector and integration failures across AWS, Azure, GCP, OCI, and SaaS.
  • Diagnose workload scanning and runtime security issues.
  • Analyze vulnerability findings and triage false positives.
  • Support CI/CD scanning and IaC security.
  • Design automation to scale support using AI agents.
  • Participate in on-call rotation for after-hours and weekends.

Skills

Cloud platforms (AWS/Azure/GCP)
Kubernetes
Programming / scripting (Python, Shell
Linux / CLI
AI tooling / LLM integrations

Tools

Jira
ServiceNow
Zendesk

Job description

Wiz is seeking a Solutions Support Engineer to join a global team delivering expert-level technical support across the Wiz cloud-native security platform. You will investigate complex, multi-domain issues spanning cloud infrastructure, workload protection, vulnerability management, and runtime defense across AWS, Azure, and GCP.

This role emphasizes AI-driven automation to scale support, on-call rotation for after-hours and weekends, and close collaboration with engineering.

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