Senior AI Deployment Lead

Fin; Dublin; Hybrid; EUR 120,000 - 170,000; Full time

Benefits offered by this job

Lunch and snacks

Pension plan

Health & dental insurance

PTO

Parental leave

Cycle to work

Equipment provided

Equity

Job summary

Fin is seeking a Senior AI Deployment Consultant to lead our largest and most complex customer deployments. You’ll blend project management with hands-on configuration of Intercom’s platform, including our Fin agent, to scale AI-driven support for enterprise clients.

Working with a dedicated engineering team, you’ll define scope, manage timelines, and translate customer needs into actionable technical plans, ensuring measurable value and high adoption of Fin across channels.

Qualifications

• 6+ years of experience in customer-facing implementation, deployment, or professional services.
• Proven success managing large, complex projects with multiple stakeholders.
• Strong technical aptitude—configuring software platforms, integrations, APIs.
• Excellent project management with a proactive, detail-oriented approach.
• Exceptional communication and stakeholder relationship skills.
• Experience with Intercom, Zendesk, Salesforce or similar tools.
• Analytical mindset with strong problem-solving and decision-making.
• Adaptable and resilient in a fast-paced environment.
• Passion for technology, AI, and helping customers succeed.

Responsibilities

• Lead end-to-end deployment programs for our largest customers, ensuring timely implementation to Intercom and Fin.
• Define project scope, success criteria, and timelines that align with customer goals and support model.
• Act as primary contact for customers during implementation, managing communication and expectations.
• Partner cross-functionally with Sales, Customer Success, Engineering, and Product to design deployment strategies and deliver measurable outcomes.
• Facilitate discovery sessions to understand complex customer requirements and translate them into actionable technical plans.
• Perform hands-on configuration of Intercom features — including automation, workflows, and reporting, supported by engineers for advanced integrations.
• Coordinate technical readiness activities, including integrations, data migrations, and security reviews.
• Track key metrics such as time-to-value, automation rates, and customer satisfaction.
• Collaborate with Product and R&D to surface feedback and drive improvements.
• Contribute to the evolution of Deployment Services methodologies and best practices.

Skills

years of customer-facing deployment

large, complex project management

technical aptitude

project management

communication & relationship-building

Intercom/Zendesk/Salesforce experience

analytical mindset

adaptability

AI enthusiasm

Tools

Intercom

Zendesk

Salesforce

Job description

Fin is seeking a Senior AI Deployment Consultant to lead our largest and most complex customer deployments. You’ll blend project management with hands-on configuration of Intercom’s platform, including our Fin agent, to scale AI-driven support for enterprise clients.

Working with a dedicated engineering team, you’ll define scope, manage timelines, and translate customer needs into actionable technical plans, ensuring measurable value and high adoption of Fin across channels.