Senior Administrator

NEC Corporation; Cork; On-site; EUR 34,000 - 42,000; Full time

Job summary

NEC Software Solutions is seeking a Senior Administrator in Ireland (Cork area) to lead Administration Officers and Patient Engagement Officers. You will ensure appraisals, 121 meetings, annual leave, and sickness reviews are completed and monitored.

You will also oversee patient management from registration to call/recall targets, maintain clinical locations and data quality, and issue timely communications to patients and healthcare professionals in line with data protection standards.

Qualifications

• Excellent communication across telephone, written and electronic formats.
• Experience using database software.
• Excellent IT skills and working understanding of Microsoft Office.
• Ability to work under your own initiative and prioritise tasks.
• Open to continued advancement and service improvement to working practices.
• Minimum of 2 pass Leaving Certificate or equivalent qualification.
• Evidence of continued professional development (CPD).
• Garda Vetting may be required.

Responsibilities

• Direct line management of Administration Officers and Patient Engagement Officers.
• Act as first point of contact on behalf of the business for the programme’s patients.
• Oversee patient management from front end registration to call and recall targets.
• Create and edit clinical locations and appointment schedules.
• Maintain an accurate patient database and perform data validation.
• Issue all communication to patients and healthcare professionals in a timely, secure manner.
• Maintain policy documents, audit trails and legislative compliance documents.

Skills

Excellent communication

Database software

Microsoft Office

Initiative & prioritisation

Education

Leaving Certificate or equivalent

Tools

Microsoft Office

Database tools

Job description

The Senior Administrator will be responsible for the direct line management of Administration Officers and Patient Engagement Officers, ensuring tasks such as appraisals, routine 121 meetings, annual leave and sickness absence reviews are completed / monitored.

The role will also include acting as the first point of contact on behalf of the business for the programme’s patients.

They are directly responsible for the oversight of patient management from front end registration to ensuring adequate call and recall targets are maintained by the creating and editing of clinical locations, database validation and cleansing and to issue all communication in a timely fashion ensuring notification of information to patients and healthcare professionals are received.

Main responsibilities and opportunities:

• The creation, editing and maintenance of clinical locations and the appointment schedule ensuring all eligible patients are offered annual screening as per NDESP guidelines and guidance. This will involve the booking, rearrangement and cancellation of appointments in accordance with programme requirements.
• Maintaining an up to date and accurate patient database by undertaking and participating in continual data validation through multiple levels of data analysis.
• Timely issuing of all accurate clinical data and screening results to patients and healthcare professionals adhering to NDESP guidelines at all times, in a secure and auditable environment.
• Maintain and make available any and all policy documents, audit trails and office Legislative compliance documentation accessible for inspection at all times.
• Ensuring all documentation of a sensitive nature and containing Personal Identifiable Data (PID) is disposed of in a secure a proper manner in line with 1998 Data Protection Act and Calidcott Principle Guidelines.
• Reviewing and maintaining a safe, risk free office environment to help promote an office environment that is tidy, orderly and compliance with relevant legislation.
• Ensure all office stationery material are kept stocked and raise any requirements for timely replenishment.
• Responsible for adequate clinical capacity maintenance and attendance via the arrangement and monitoring of appointment slots filled and available
• Identify areas of underperformance or concerns within the programme on a clinical level and to communicate these to the Administration Team Leader and Programme Manager.
• Communicate with healthcare professionals, including Ophthalmologists, Optometrists, Diabetic nurses and GP’s to determine best levels of care and clinical decisions are followed for patients in line with guidance from the Administration Team Leader.
• The administration acts as continued first line communication with a large cohort of patients, with direct impact on organisational performance and reputation. They are also directly influential on the organisations reputation with a wide number ofstakeholders including GP’s Ophthalmologists, Optometrists, other organisations (Including other DESP programmes & NHS members) and service users.

Qualifications

• Excellent communication skills covering telephone, written and electronic formats.
• Experience in the use of database software.
• Excellent IT skills and a working understanding of Microsoft Office software.
• Ability to work under your own initiative and priorities tasks using problem solving skills.
• Ability to initiate and manage change.
• Open to the continued advancement and service improvement to working practices on a local and Organisation level and actively engage with any development opportunities.
• Minimum of 2 pass Leaving Certificate or equivalent qualification.
• Evidence of continued professional development (CPD)
• All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role, Garda Vetting may also be required.

Additional Information

• Candidates must be able to demonstrate a pre-existing right to work and travel within the EU.Documentary evidence will be required.
• All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role Garda Vetting may also be required.
• NEC is an equal opportunities employer, welcoming applications from all communities.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities.If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.

Who We Are:

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.