Selling Partner Associate (English and German), SP-Support

Amazon; Ireland; Remote; EUR 30.000 - 36.000; Vollzeit

Benefits dieser Stelle

Private Healthcare Plan

Zusammenfassung

Amazon Ireland Support Services Limited is hiring for a home-based Selling Partner Support role in Ireland. You will handle inquiries via phone, email, and chat, research issues, and provide clear solutions to Sellers and Vendors from around the world while adhering to high customer-service standards.

You will join a remote team, collaborate via video and participate in virtual engagement activities, with shifts across a 7-day open-week schedule. Training is required before shifts begin.

Qualifikationen

• Experience in Customer Service.
• Proficiency in English (C1/C2).
• Familiarity with Windows, Word, Outlook and Excel.

Aufgaben

• Handle incoming inquiries via phone, email, and chat.
• Resolve issues and provide accurate guidance to Selling Partners.
• Document interactions and follow standard operating procedures.
• Collaborate with internal teams to address complex problems.
• Maintain productivity and quality targets in a fast-paced environment.

Kenntnisse

Customer service experience

English proficiency

Windows/Office tools

Tools

Windows

Microsoft Word

Outlook

Excel

Jobbeschreibung

SHIFT REQUIREMENTS

Rotating shifts Sunday - Saturday, ranging from 7 AM to 10 PM depending on role.

WORK LOCATION

This is a virtual home based role. Permanently working from home from any province in the Republic of Ireland.

START DATE

11 January 2027

In Selling Partner Support, we help third party Sellers & Vendors sell their products through our Amazon marketplace platform. We interact with Sellers and Vendors from across the world via phone, email and chat in a contact center environment where we answer their questions and resolve their issues regarding Amazon’s technology platforms, business policies, and operational processes. Our Associates serve as the first contact point between Sellers/Vendors and Amazon, and we seek to always respond with complete, accurate and customer-friendly responses.

We are ‘Customer Obsessed’ and strive for the perfect customer interaction every time. Our Associates must regularly multi-task utilizing a wide variety of software tools to navigate various Selling Partner Accounts, research and review policies and communicate effective solutions. The successful candidate will have a commitment to delivering outstanding customer service, a strong record of customer focus, and a keen interest in process improvement.

You will join one of our home-based teams, and still be part of the Amazon culture by collaborating with team members remotely via video, and engaging in a range of virtual engagement activities.

The team's schedule is organized in shifts and weekends to accommodate Amazon´s opening hours 7 days a week. Please note, the shifts cannot be confirmed prior to joining Amazon as they are not determined until after the training period, therefore flexibility is required. Time off and holidays are not allowed during the whole training duration.

Key job responsibilities

• Support Amazon's Selling Partner’s to solve any incoming issues via 3 channels of communication (Phone, Email & Chat).
• Manage high volumes of inbound and outbound calls, emails and chats in a timely manner.
• Identify customers’ needs, clarify information, research every issue and providing solutions.
• Exemplify Amazons Leadership Principle for Customer Obsession by consistently displaying a genuine empathy and passion for our customers, delivering an exceptional customer care experience with every contact.
• Build sustainable relationships and engaging customers by going the extra mile.
• Oversee and achieve various productivity and quality targets and metrics.
• Collaborate with various internal stakeholders and teams.
• Document all Selling Partner interactions and information according to standard operating procedures.
• Troubleshoot and provide product guidance and support to all Amazons Sellers and Vendors.
• Attend regular training sessions, learn product details and key selling points of products and technologies.
• Any other duties and special projects as directed by management in keeping with the employee’s skills and experience

About The Team

• New hires become a member of a diverse, multicultural and global team. Join one of our many Amazon community & Affinity groups to further experience Amazon’s inclusive, collaborative culture.
• Amazon takes pride in growing talent and leadership from within and offers multiple career paths.
• Private Healthcare Plan
• Prior to employment start, must have high speed internet with up to 5Mb download and 1Mb upload speed and a suitable home office work environment compliance with Amazon’s virtual contact canter policy.

Basic Qualifications

• Experience in Customer Service
• Proficiency (C1/C2 level) in English and in the second language outlined in the title of this job advertisement.
• Technical Skills: Intermediate competency with Windows, Microsoft Word, Outlook and Excel. Able to use online communication and collaboration tools with ease

Preferred Qualifications

• Excellent verbal and written communication skills, with the ability to inspire confidence while guiding customers through issue resolution via phone and email
• Strong listening skills with a demonstrated ability to show empathy and a genuine willingness to help
• Prior contact centre experience
• Comfortable working in a fast-paced, high-volume environment with the flexibility to adapt to change effectively
• Ability to deliver strong performance in a metric-driven environment with high productivity and quality standards
• Maintain a strong customer focus, ensuring every customer feels supported and valued
• Foster a positive and cooperative team environment at all times
• Ability to multitask across phone, chat, and email channels simultaneously
• Clear and professional verbal and written communication skills, with confidence in providing live telephone support in English and other languages defined for the role
• Ability to troubleshoot, research, and translate technical or procedural instructions into clear, customer-friendly guidance
• Enthusiastic, highly self-motivated, and eager to learn new skills
• Strong sense of urgency and adaptability in response to changing business needs
• Ability to identify and drive process improvements

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

Amazon Ireland Support Services Limited

Job ID: A10570348