Security & Compliance Support Agent - Hybrid & Growth

VikingCloud; Dublin; Hybrid; EUR 27,000 - 38,000; Full time

Benefits offered by this job

Career progression opportunities

Death in Service

Disability cover

Employee wellness programmes

Free on-site parking

Hybrid working

Pension

Gamification bonus

Permanent contract after probation

Recreation facilities

Regular staff social events

Job summary

VikingCloud is hiring for Contact Centre Agent roles in Dublin. Roles offer career progression within a dynamic, growth-focused, international company with hybrid office-based work in Dublin.

Responsibilities include handling security/compliance inquiries across voice, chat, email, and SMS; maintaining customer profiles and security assessments; and identifying upsell opportunities while delivering excellent customer experiences.

Qualifications

• 1 year’s experience in a fast-paced customer service environment.
• Leaving Cert or equivalent desirable.
• Must be available for full-time work; 37.5 hours per week, 8‑hour shift between 8 am and 10 pm.
• Active listener who communicates purposefully and confidently.
• Team player with a positive outlook, who enjoys working in a customer service environment.
• Strong attention to detail and the ability to multi-task.
• A passion for tech and software products.
• Strong decision-making and problem-solving skills.
• Ability to work flexible shifts, adhering to agreed schedules.
• Proficient in Microsoft Office Suite – Word, Excel, Outlook.
• Excellence in the English language – written and spoken.
• Customer service experience in a similar role would be a distinct advantage.

Responsibilities

• Provide excellent security and/or compliance support via multiple customer engagement channels, including voice, web-chat, email and SMS.
• Deliver excellent customer experiences at every customer touchpoint whilst being aware of your average handling time to optimize experience and productivity.
• Receive regular feedback, coaching and support to ensure success.
• Educate customers on the relevance and importance of industry security and compliance standards.
• Utilize Sysnet technology – you’ll assist and/or manage customer profiles to determine their security and compliance requirements and complete/maintain the subsequent security assessments to determine security and compliance status.
• Identify opportunities to promote and upsell additional security and compliance products when supporting customers based on their customer profile.
• Undertake additional tasks as necessary based upon business needs.

Skills

Active listening

Team player

Attention to detail

English proficiency

Problem-solving

Education

Leaving Cert or equivalent

Tools

Microsoft Office Suite

Job description

VikingCloud is hiring for Contact Centre Agent roles in Dublin. Roles offer career progression within a dynamic, growth-focused, international company with hybrid office-based work in Dublin.

Responsibilities include handling security/compliance inquiries across voice, chat, email, and SMS; maintaining customer profiles and security assessments; and identifying upsell opportunities while delivering excellent customer experiences.