Second-Line IT Support Specialist

Veolia Energy Services Ireland Limited; Dublin; On-site; EUR 42,000 - 65,000; Full time

Job summary

Veolia Energy Services Ireland Limited in Blanchardstown seeks a 2nd Line Analyst to support a nationwide Service Desk network for 1st/2nd line applications, hardware, and OS across ChromeOS and Windows 10/11. The role includes covering the Service Desk queue for three mornings weekly.

The candidate will hold ITIL Practitioner or Foundation Advanced Level certification and key certs from Microsoft, Cisco, Citrix, Symantec, and ServiceNow CSA, with at least two years’ service desk experience in a

Qualifications

• ITIL certification required.
• Professional qualifications from providers: Microsoft, Cisco, SDI, Google etc.
• Experience with Service Desk operations in multi-site nationwide environment.
• Ability to learn new software and communicate with staff and management.

Responsibilities

• Cover the Service Desk phone queue for a minimum of three mornings weekly.
• Support nationwide network of Service Desk specialists for 1st and 2nd line requests.
• Identify impediments and implement mitigation for timely delivery.
• Reduce impact of incidents and ensure timely response to issues.
• Record service requests and incidents accurately for reporting.
• Provide desk-side and remote assistance as required.

Skills

Interpersonal skills

Communication

Problem solving

Education

ITIL Practitioner or Foundation Advanced Level Qualification

Microsoft MCSA

Cisco CCAA

Citrix CCENT

Symantec SCS

ServiceNow CSA

Tools

ServiceNow

ChromeOS

Windows 10/11

Job description

Veolia Energy Services Ireland Limited in Blanchardstown seeks a 2nd Line Analyst to support a nationwide Service Desk network for 1st/2nd line applications, hardware, and OS across ChromeOS and Windows 10/11. The role includes covering the Service Desk queue for three mornings weekly.

The candidate will hold ITIL Practitioner or Foundation Advanced Level certification and key certs from Microsoft, Cisco, Citrix, Symantec, and ServiceNow CSA, with at least two years’ service desk experience in a