Scrum Master

Zinkworks; Athlone; On-site; EUR 70,000 - 90,000; Full time

Job summary

Zinkworks in Ireland seeks an experienced Scrum Master to help our agile teams collaborate with telecoms and financial services clients, improve delivery, and drive outcomes.

You will build trust with Product Owners and clients, coach teams toward self-management, and foster better flow and predictability. This role emphasizes strengthening delivery systems and organizational conditions to enable small, valuable Done increments each sprint.

Qualifications

• 5+ years as a Scrum Master in software delivery.
• Track record of measurably improving team outcomes such as predictability, flow and quality.
• Experience coaching teams towards self-management, including supporting more than one team.
• Proven client-facing experience with senior stakeholders.
• Strong facilitation, coaching and conflict-resolution skills.
• Confident influencing leadership and addressing organisational constraints.
• Practical knowledge of flow practices and metrics such as WIP limits and cycle time.
• Hands-on with Jira and Confluence.
• Familiarity with CI/CD and DevOps.
• PSM I/II, CSM or SAFe Scrum Master certification.

Responsibilities

• Enable the Scrum Team and surrounding organisation to consistently deliver small, valuable, Done increments each Sprint by improving team practices, engineering flow, backlog quality, collaboration and the organisational conditions needed to make that possible.
• Track record of measurably improving team outcomes such as predictability, flow and quality Experience coaching teams towards self-management, including supporting more than one team
• Proven client-facing experience with senior stakeholders
• Strong facilitation, coaching and conflict-resolution skills
• Confident influencing leadership and addressing organisational constraints
• Practical knowledge of flow practices and metrics such as WIP limits and cycle time
• Hands-on with Jira and Confluence
• Familiarity with CI/CD and DevOps
• PSM I/II, CSM or SAFe Scrum Master certification

Skills

Scrum Master experience

Team outcomes improvement

Coaching multi-team

Client-facing senior stakeholders

Facilitation and conflict-resolution

Leadership influence

Flow metrics (WIP, cycle time)

Jira and Confluence

CI/CD and DevOps awareness

Scrum Master certifications

Tools

Jira

Confluence

CI/CD

Job description

About Zinkworks

Zinkworks partners with leading Telecommunications and Financial Services organizations to modernize legacy systems, migrate mission-critical platforms to the cloud, and engineer AI-driven automation. From OSS transformation to rApp development and network intelligence, our teams simplify complexity and turn it into competitive advantage. Based in Ireland and operating across the EU, UK, and US, Zinkworks combines deep domain expertise with delivery excellence to help clients modernize faster and operate smarter.

Role Overview

We are looking for an experienced Scrum Master to help our agile teams, working directly with clients in telecoms and financial services, achieve better business outcomes. This role is about improving the delivery system and the team, not managing delivery through it. You build trust quickly with teams, Product Owners and clients, and you are comfortable challenging the status quo when it gets in the way of good outcomes.

Key Responsibilities

Primary Responsibility

Enable the Scrum Team and surrounding organisation to consistently deliver small, valuable, Done increments each Sprint by improving team practices, engineering flow, backlog quality, collaboration and the organisational conditions needed to make that possible.

Supporting Responsibilities

• 5+ years as a Scrum Master in software delivery
• Track record of measurably improving team outcomes such as predictability, flow and quality Experience coaching teams towards self-management, including supporting more than one team
• Proven client-facing experience with senior stakeholders
• Strong facilitation, coaching and conflict-resolution skills
• Confident influencing leadership and addressing organisational constraints
• Practical knowledge of flow practices and metrics such as WIP limits and cycle time
• Hands-on with Jira and Confluence
• Familiarity with CI/CD and DevOps
• PSM I/II, CSM or SAFe Scrum Master certification

Measuring Success

• Sprint Goal achievement: Sprint Goals are met more consistently.
• Work reaching Done: More work meets the Definition of Done within the sprint.
• Lower carryover and WIP: Fewer items roll over between sprints and fewer long-lived PBIs.
• Fewer late defects: Testing happens within the sprint, so fewer defects are found late.
• Stronger predictability: Teams forecast reliably and clients can plan with confidence.

Team Support Model

• New or less mature teams: Dedicated Scrum Master support to build good practice and flow.
• Mature, self-managing teams: May share a Scrum Master, focused on coaching and systemic improvement.

Essential

Skills & Requirements

• 5+ years as a Scrum Master in software delivery
• Track record of measurably improving team outcomes such as predictability, flow and quality Experience coaching teams towards self-management, including supporting more than one team
• Proven client-facing experience with senior stakeholders
• Strong facilitation, coaching and conflict-resolution skills
• Confident influencing leadership and addressing organisational constraints
• Practical knowledge of flow practices and metrics such as WIP limits and cycle time
• Hands-on with Jira and Confluence
• Familiarity with CI/CD and DevOps
• PSM I/II, CSM or SAFe Scrum Master certification

Desirable

• Financial services experience
• Scaled agile experience: SAFe or Scrum of Scrums
• Experience mentoring agile practitioners

Inclusion & Diversity at Zinkworks

At Zinkworks, we are deeply committed to fostering a culture of diversity, inclusion, and belonging. We believe that our strength lies in the unique backgrounds, perspectives, and experiences of our team members. By embracing an inclusive environment, we empower innovation and collaboration across all levels of our organisation. Based in Ireland, we are proud to support and engage with our local communities through meaningful initiatives that promote equity and opportunity. Our commitment extends beyond the workplace, as we actively contribute to creating a more inclusive and connected society for all.

Zinkworks is a trusted partner to Telecoms and Financial Services organizations around the world. We help modernize legacy systems, move mission-critical systems into the cloud, and exploit the power of AI-driven automation. Our people thrive in technically complex environments where our commitment to quality and our expertise in software innovation and cutting-edge technologies helps our clients prepare for the future, accelerate growth and improve operational efficiency. We build long-lasting relationships with our customers to accompany them through their innovation journey.