SAP S/4 HANA Cloud & C4C Service Consultant

MOURI TECH PTE. LTD.; Dublin; On-site; EUR 90,000 - 140,000; Full time

Job summary

MOURI TECH PTE. LTD. in Ireland seeks a seasoned SAP S/4HANA Cloud Service Consultant to translate business requirements into S4HC and C4C Service solutions. You will design, implement and enhance contract functionalities, and support post-go-live service processes.

Ideal candidates have 5+ years in SAP service development or implementation, strong analytical, documentation and stakeholder skills, and hands-on experience with S4HC and C4C Service.

Qualifications

• 5+ years of experience in SAP Service and software/application development or implementation.
• Strong hands-on experience in SAP S/4HANA Cloud Service (S4HC).
• Experience with SAP C4C Service.
• Hands-on experience with Service Contracts and In-house Repair functionality.
• Strong experience in requirements analysis, solution design, software enhancement, implementation, testing, validation and application support.
• Experience analysing user needs and translating them into technical and software solution requirements.

Responsibilities

• Gather and analyse business and user requirements and translate them into SAP S/4HANA Cloud Service (S4HC) software solutions, applying software engineering and system design principles.
• Research, design, develop, configure and enhance S4HC Service functionalities to support new plants, entities and business processes.
• Design and implement S4HC Service Contract functionality and related software solutions based on business and technical requirements.
• Extend and enhance S4HC and SAP C4C Service processes and functionalities to meet evolving business requirements.
• Analyse existing software capabilities, identify enhancement requirements, and develop solutions to improve SAP Service processes and system functionality.
• Develop and maintain technical specifications, solution designs, functional/technical documentation and SOP checklists.
• Design, develop and support software testing and validation procedures, including end-to-end testing, integration testing and defect resolution.
• Work with business stakeholders and relevant technical teams to define system specifications, performance requirements and integration requirements.
• Investigate and resolve software and system issues during implementation, testing and post-go-live support.
• Provide post-go-live application support and implement enhancements to existing SAP Service solutions.
• Conduct key-user training and provide technical guidance on S4HC and C4C Service functionalities.

Skills

Stakeholder management

Analytical skills

Documentation skills

Communication skills

Tools

SAP S/4HANA Cloud Service (S4HC)

SAP C4C Service

Service Contracts

Job description

SAP S/4 HANA Cloud & C4C Service Consultant

Key Responsibilities

• Gather and analyse business and user requirements and translate them into SAP S/4HANA Cloud Service (S4HC) software solutions, applying software engineering and system design principles.
• Research, design, develop, configure and enhance S4HC Service functionalities to support new plants, entities and business processes.
• Design and implement S4HC Service Contract functionality and related software solutions based on business and technical requirements.
• Extend and enhance S4HC and SAP C4C Service processes and functionalities to meet evolving business requirements.
• Analyse existing software capabilities, identify enhancement requirements, and develop solutions to improve SAP Service processes and system functionality.
• Develop and maintain technical specifications, solution designs, functional/technical documentation and SOP checklists.
• Design, develop and support software testing and validation procedures, including end-to-end testing, integration testing and defect resolution.
• Work with business stakeholders and relevant technical teams to define system specifications, performance requirements and integration requirements.
• Investigate and resolve software and system issues during implementation, testing and post-go-live support.
• Provide post-go-live application support and implement enhancements to existing SAP Service solutions.
• Conduct key-user training and provide technical guidance on S4HC and C4C Service functionalities.

Requirements

• 5+ years of experience in SAP Service and software/application development or implementation.
• Strong hands-on experience in SAP S/4HANA Cloud Service (S4HC).
• Experience with SAP C4C Service.
• Hands-on experience with Service Contracts and In-house Repair functionality.
• Strong experience in requirements analysis, solution design, software enhancement, implementation, testing, validation and application support.
• Experience analysing user needs and translating them into technical and software solution requirements.
• Good understanding of software development, testing and system integration principles.
• Strong communication, stakeholder management, analytical and technical documentation skills.

Key Deliverables

• Design, development and rollout of S4HC Service solutions for new plants and entities.
• Design and implementation of S4HC Service Contract functionality.
• Development and enhancement of S4HC and C4C Service processes and system capabilities.
• Requirements analysis, solution design and technical specifications.
• End-to-end software testing, validation and issue resolution.
• Post-go-live application support and continuous enhancement of SAP Service solutions.
• Key-user training and technical knowledge transfer.
• Technical solution documentation and SOP checklists.