Senior SAP Cloud Tech Service Manager - S/4HANA & ECS

SAP SE; Dublin; On-site; EUR 75,000 - 95,000; Full time

Job summary

A leading software company in Dublin is looking for a Technical Service Manager to oversee customer engagements and technical consultancy on SAP S/4HANA. The ideal candidate will have 8+ years of SAP technical consulting experience and a strong background in project management. Responsibilities include leading customer discussions, managing expectations in service delivery, and collaborating with internal teams. This is a customer-facing role requiring excellent communication skills and the ability to analyze complex technical requirements.

Qualifications

• 8+ years of experience with SAP Basis administrative duties.
• 8+ years of customer-facing SAP Technical Consulting experience.
• Strong understanding of SAP solutions in a cloud environment.

Responsibilities

• Serve as primary contact for customer technology discussions.
• Analyse customer technical requirements and drive resolutions.
• Conduct monthly technical and operational reviews.

Skills

Strong technical project management skills

Customer-facing experience

Excellent presentation skills

Communication skills

Relationship building

Education

Bachelor’s degree in Computer Science, Engineering, or Information Management

Tools

SAP HANA

AWS

MS Azure

GCP

Job description

A leading software company in Dublin is looking for a Technical Service Manager to oversee customer engagements and technical consultancy on SAP S/4HANA. The ideal candidate will have 8+ years of SAP technical consulting experience and a strong background in project management. Responsibilities include leading customer discussions, managing expectations in service delivery, and collaborating with internal teams. This is a customer-facing role requiring excellent communication skills and the ability to analyze complex technical requirements.