SAP AMS Manager

Tata Consultancy Services; Dublin; Hybrid; EUR 95,000 - 140,000; Full time

Benefits offered by this job

Pension

Health care

Life assurance

Laptop

Training resources

Job summary

Tata Consultancy Services in Dublin is seeking an experienced SAP AMS Manager to lead our IT Service Delivery team. You will manage SAP Utilities support, engage with IT and business stakeholders, and oversee incidents, changes and improvements across complex enterprise environments.

Ideal candidates bring 10+ years in SAP AMS, strong governance and leadership, and experience guiding multi-location delivery.

Qualifications

• 10+ years in SAP AMS delivering support, enhancements, and transformations.
• Experience managing end-to-end SAP AMS engagements including Incident, Problem, Change, Release, and Service Request management.
• Proven leadership of large multi-location SAP support teams onsite, offshore and hybrid.
• Strong governance, KPI management, service reporting and continuous service improvement experience.
• Stakeholder engagement with business and IT leadership to ensure delivery excellence.
• Experience with SAP transitions and knowledge transfer programs.
• Understanding of SAP support processes, governance, risk management and operational controls.
• Excellent leadership, communication and team management skills.
• Experience identifying automation opportunities to drive efficiency and service performance.
• Knowledge of SAP IS-U and SAP CRM is advantageous.

Responsibilities

• Service Delivery Management: ensure stable operation of SAP applications; manage incidents, changes and SLAs.
• Lead onshore, offshore and nearshore AMS teams; manage SAP consultants and resource planning.
• Governance & Reporting: conduct governance reviews; present operational, financial, risk and performance reports.
• Stakeholder Management: be primary contact for business and IT stakeholders; manage expectations during incidents.
• Financial Management: manage AMS budget, revenue, margins and staffing forecasts.
• Continuous Improvement: identify process optimisations; reduce tickets via automation; improve user experience.
• Drive innovation and value‑add initiatives.

Skills

SAP AMS

SAP IS-U

SAP CRM

Leadership

Stakeholder management

Governance & reporting

Automation & efficiency

SAP transitions

SAP knowledge of risk & controls

ITIL Certification

Tools

SAP

Job description

Job Type: Permanent

Location: Dublin (Hybrid – 3 days onsite per week)

Careers at TCS: It means more

TCS is a purpose‑led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

The Role

We are seeking an experienced SAP AMS Manager to join our dynamic IT Service Delivery team. In this role, you will be responsible for managing and leading SAP Utilities areas that support critical business functions. You will collaborate closely with IT and business stakeholders for day‑to‑day operations and projects.

Your responsibilities:

1. Service Delivery Management

• Ensure stable operation of SAP applications and business processes.
• Manage Incident, Service Request, Problem, and Change Management.
• Deliver services within agreed SLAs and KPIs.
• Drive resolution of critical incidents and escalations

2. Team Leadership

• Lead onshore, offshore, and nearshore AMS teams.
• Manage functional and technical SAP consultants.
• Resource planning, workload balancing, and succession planning.
• Drive team performance, skills development, and knowledge transfer.

3. Governance & Reporting

• Conduct weekly, monthly, and quarterly governance reviews.
• Present operational, financial, risk, and performance reports.
• Track backlog, ageing tickets, service requests, and SLA compliance.
• Ensure contractual commitments are met.

4. Stakeholder Management

• Act as the primary point of contact for business and IT stakeholders.
• Build trusted relationships with client leadership.
• Manage expectations and communications during major incidents and transformations.
• Facilitate steering committee and operational review meetings.

5. Financial Management

• Manage AMS budget, revenue, margins, and resource utilisation.
• Review forecasts and approve staffing plans.
• Ensure services are delivered within commercial commitments.

6. Continuous Improvement

• Identify process optimisation opportunities across the SAP landscape.
• Reduce ticket volumes through automation and root cause elimination.
• Improve operational efficiency and user experience.
• Drive innovation and value‑add initiatives.

Your Profile:

Essential skills/knowledge/experience:

• Possesses 10+ years of experience in SAP Application Management Services (AMS), delivering support, enhancement, and transformation programmes across complex enterprise environments.
• Extensive experience in managing end‑to‑end SAP AMS engagements, including Incident, Problem, Change, Release, and Service Request Management.
• Proven track record of leading large multi‑location SAP support teams in onsite, offshore, and hybrid delivery models.
• Strong expertise in SLA governance, KPI management, service reporting, and continuous service improvement initiatives.
• Experienced in stakeholder management and working closely with business and IT leadership to ensure delivery excellence and customer satisfaction.
• Demonstrated capability in managing SAP transitions, knowledge transfer programmes, and operational readiness activities.
• Strong understanding of SAP support processes, governance frameworks, risk management, and operational controls.
• Excellent leadership, communication, and team management skills with the ability to drive high‑performing delivery teams.
• Experience in identifying automation opportunities, driving operational efficiencies, and improving service performance through continuous improvement initiatives.
• Knowledge of SAP IS‑U and SAP CRM would be a significant advantage, particularly within utility industry AMS environments.

Desirable skills/knowledge/experience:

• Leadership qualities would be highly desirable.
• ITIL Certfication

Rewards & Benefits

• TCS is consistently voted a Top Employer in the UK and globally.
• Our competitive salary packages feature pension, health care, life assurance, laptop and access to extensive training resources and discounts within the larger Tata network.
• We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon and partner with our local communities in Ireland.

Diversity, Inclusion and Wellbeing

Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the Ireland Employment Equality Acts 1998‑2011 (as amended) and the Equal Status Acts 2000‑2012 (as amended).

We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.

As a Disability Confident Employer, we offer an interview to applicants with disabilities or long‑term conditions who meet the minimum criteria for the role. Please email us at [e-mail] if you would like to opt in.

If you are an applicant who needs any adjustments to the application process or interview, please contact us [e-mail] with the subject line: “Adjustment Request” to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.

Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.