Salesforce Business Analyst

Kerry Group; Naas; Hybrid; EUR 60,000 - 85,000; Full time

Benefits offered by this job

25 days annual leave

Free onsite parking

Free onsite gym

Free shuttle bus from Sallins train

Benefits platform discounts

Job summary

Kerry Group is seeking a Salesforce Business Analyst to develop and support our global Salesforce solution, including Sales Cloud and Service Cloud. The role acts as the primary liaison between business units and technical teams, demanding proactive stakeholder management and clear communication.

We operate a hybrid working policy with office presence in Naas, three days per week. The suitable candidate will join a collaborative team driving digital transformation and customer-facing platforms.

Qualifications

• In-depth experience in a similar Salesforce/BA role with project delivery.
• Ability to translate technical terms for business stakeholders.
• Experience collaborating with cross-functional teams and vendors.

Responsibilities

• Develop and support the global Kerry Salesforce solution and related technologies.
• Manage stakeholders and project delivery from design to live environment.
• Configure, test, deploy, and document Salesforce changes.
• Collaborate with ICT service delivery and security teams.
• Support data activities including analytics and data mining.

Skills

Stakeholder mgmt

Project management

Communication skills

Team player

Analytical thinking

Pressure tolerance

Agile/Scrum

Salesforce Admin cert

Education

Degree in ICT or related discipline

Tools

Salesforce

Excel

Job description

Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.

About the role

We are looking for a Salesforce Business Analyst to join our team! This exciting role will develop and support the global Kerry Salesforce solution comprised of sales cloud, service cloud, associated managed packages and related technologies.

Kerry is a global, multifaceted business, and in this role you will act as the key liaison between business teams and technical teams. Proactive stakeholder management and strong communication skills are essential to succeed in this environment.

Kerry operates a Hybrid working policy - candidates will be required to work from our offices in Naas 3 days per week.

Key responsibilities

• Deliver continuous improvements to our customer facing digital platforms using Salesforce experience cloud. Engage with business functions to optimise and digitise key globally aligned business processes.
• Project manage and support digital initiatives through to our live environment.
• Build, test, deploy and document configuration across our Salesforce landscape.
• Work closely with our ICT service delivery and security teams.
• Support the business with data activities such as analytics, data mining and AI.
• Build and maintain trusted business relationships with our customers.
• Provide application support as required for BAU activities.
• Evaluate new solutions and technologies as they become available and relevant for Kerry.

Qualifications and skills

In Kerry we understand that people have very different career trajectories and experiences. In order to be successful in this role we would be looking for the right competencies and aptitudes as well as your proven track record of success in a similar role and environment.

These include:

• Degree in an ICT or other related discipline
• Experience in a similar role with project management and delivery methodologies and systems.
• Ability to work with a range of stakeholders and express technical terms in a digestible fashion.
• Team player with excellent verbal, written and presentation skills.
• Logical and analytical in approach with a problem-solving attitude.
• Ability to work well under pressure with a high level of motivation.
• Salesforce certified administrator (Desirable)
• Agile/Scrum methodology experience (Desirable).

What will I get in return?

At Kerry, we believe in giving talented, curious people the opportunity to make a difference. We work as a team, searching for the best ways to inspire food and nourish life. We are a community of innovators, working across disciplines to solve global food challenges with a fresh approach. We want you to achieve whatever you put your mind to.

We also offer:

• 25 days annual leave (excluding bank holidays)
• Free onsite parking
• Free onsite gym
• Free shuttle bus from Sallins train station to our offices in Naas
• Benefits platform offering discounts and cashback on major retailers

In Kerry we benefit from the knowledge of our colleagues who bring a diverse range of cultures, backgrounds, lifestyles, and experiences. One team fostering an inclusive culture that, above all, inspires food and nourishes life. One culture where everyone brings their unique perspectives and experiences to help make us better, together. We are committed to nurturing an environment of positivity and inclusiveness, where everyone can be at their best, both personally and professionally.

Our recruitment, selection and assessment process are based on the skills and competencies of the specific roles and based entirely on merit. We are committed to and value Diversity and Inclusion in all recruitment processes within Kerry and do not discriminate based on gender, race, class, economic status, ethnic background, sexual orientation, age, political beliefs, veteran status, marital status or any other protected characteristic.

Please note: We do not accept CVs or candidate profiles from recruitment agencies where Kerry terms of business have not been signed. Additionally, we will not consider or agree to payment of any recruiter fee under these circumstances. This also applies to CVs or candidate profiles sent directly to any Kerry Hiring Managers.