Salesforce Administrator - Scale Deployments & Optimize CRM

Houghton Mifflin Harcourt Co; Dublin; On-site; EUR 55,000 - 75,000; Full time

Job summary

Houghton Mifflin Harcourt Co in Ireland seeks a Salesforce Administrator to lead SFDC deployments, configure, install, and improve the Salesforce platform for 5000+ users. You will work with IT, business leaders and vendors to ensure timely, quality deliveries.

You will collaborate in Agile squads, certify access quarterly, and drive best-practice configurations while ensuring GDPR/SOX compliance and strong user support.

Qualifications

• Bachelor’s degree preferred in Management, MIS or Computer Science.
• 3+ years of Salesforce administration experience.
• Experience owning/managing Salesforce applications including Sales/Service Cloud, CPQ, CLM, Live Agent and Pardot/Einstein.
• Ability to manage integrations across systems via APIs and data migration.
• Familiar with testing frameworks, Agile organization, and regulatory requirements (GxP, SOX, GDPR).
• Excellent communication, teamwork and problem-solving skills.

Responsibilities

• Manage the Salesforce application and support 5000+ users from multiple functions.
• Ensure deployments and administration follow controls and standards.
• Liaise between technical, functional teams and vendors to drive deployments.
• Identify issues and recommend process improvements during implementations.
• Oversee deployments for Sales Cloud, Service Cloud, CPQ, CLM, Live Agent, and Tableau.
• Participate in Agile squads and ensure compliant deployment activities.

Skills

Salesforce admin

Sales Cloud

Service Cloud

CPQ

CLM

Live Agent

Pardot Einstein

Salesforce Integration

Data migration

API integrations

Agile

Communication

Education

Bachelor’s degree

Tools

Tableau

Job description

Houghton Mifflin Harcourt Co in Ireland seeks a Salesforce Administrator to lead SFDC deployments, configure, install, and improve the Salesforce platform for 5000+ users. You will work with IT, business leaders and vendors to ensure timely, quality deliveries.

You will collaborate in Agile squads, certify access quarterly, and drive best-practice configurations while ensuring GDPR/SOX compliance and strong user support.