Sales Operations Manager

Connect 4 Payments; Dublin; Hybrid; EUR 70,000 - 95,000; Full time

Job summary

Connect 4 Payments is seeking a Sales Operations Manager to drive efficiency in our Dublin-based team. This full-time, hybrid role offers flexibility for part-time work from home and focuses on optimizing sales processes, data accuracy, forecasting, and pipeline management.

You will collaborate with sales, customer service, finance, marketing and product to align initiatives, improve customer satisfaction, and enable revenue growth through better reporting, dashboards, and streamlined workflows.

Qualifications

• Strong analytical skills to interpret data, identify trends, and support decision-making.
• Proficiency in operations management, including process optimization and workflow design.
• Experience in customer service with focus on customer satisfaction in a sales or operations context.
• Excellent written and verbal communication for cross-functional collaboration.
• Experience using CRM and sales enablement tools; reporting and dashboards.
• Background in payments, fintech, or B2B SaaS is advantageous.
• Bachelor’s degree in Business, Finance, Operations, or related field, or equivalent.
• Hybrid work ability; manage multiple priorities and meet deadlines.

Responsibilities

• Optimize sales processes and maintain accurate data and reporting.
• Support forecasting and pipeline management.
• Analyze performance metrics and refine workflows.
• Coordinate with sales and customer service teams.
• Ensure CRM and tools are used effectively.
• Collaborate with finance, marketing and product to align initiatives.

Skills

Analytical skills

Ops management

CRM & analytics

Cross-functional collaboration

Customer service orientation

Payments/Fintech background

Bachelor's degree or equivalent

Hybrid work ability

Education

Bachelor’s degree in Business, Finance, Operations, or related field

Tools

CRM systems

Sales enablement tools

Job description

Company Description

Connect 4 Payments is a financial technology company focused on delivering secure, efficient, and user-friendly payment solutions for businesses of all sizes. The organization combines innovative technology with strong customer support to streamline transactions and improve payment experiences. Based in Dublin, Connect 4 Payments operates in a dynamic, growth-oriented environment where collaboration and continuous improvement are encouraged. Team members have the opportunity to contribute to modern payment products that help clients optimize their operations and enhance customer satisfaction.

Role Description

The Sales Operations Manager is a full-time, hybrid role based in Dublin, with flexibility for part-time work from home. This role is responsible for optimizing sales processes, maintaining accurate sales data and reporting, and supporting forecasting and pipeline management. Day-to-day tasks include analyzing performance metrics, refining sales workflows, coordinating with sales and customer service teams, and ensuring tools and systems are used effectively. The Sales Operations Manager will collaborate closely with leadership to develop and implement strategies that improve customer satisfaction, streamline operations, and support revenue growth. The role also involves cross-functional communication with finance, marketing, and product teams to align sales initiatives with broader business objectives.

Qualifications

• Strong analytical skills to interpret data, identify trends, and support decision-making.
• Proficiency in operations management, including process optimization and workflow design.
• Experience in customer service and a focus on customer satisfaction in a sales or operations context.
• Excellent communication skills, both written and verbal, for cross-functional collaboration.
• Experience using CRM and sales enablement tools; familiarity with reporting and dashboard creation.
• Background in payments, fintech, or B2B SaaS is an advantage.
• Bachelor’s degree in Business, Finance, Operations, or a related field, or equivalent practical experience.
• Ability to work effectively in a hybrid environment, manage multiple priorities, and meet deadlines.