Sales Operations Administrator

Enet (Open Access Networks); Limerick; Hybrid; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Pension Plan

25 days leave

Health insurance

Birthday day off

Investors in Diversity Silver

Hybrid working model

Training & education assistance

Charity partnership

Employee Assistance Programme

Death in Service

Job summary

Enet (Open Access Networks) is seeking a Sales Operations Administrator on a 6–12 month fixed term contract with a hybrid setup—two days in the office and three days remote. The role focuses on accurate quotes and orders processing, maximizing sales opportunities, and close collaboration with Finance, Planning and Operations.

The ideal candidate has proven sales admin/customer service experience, strong verbal English communication, and excellent organisational skills with attention to detail.

Qualifications

• Proven experience providing customer support in a sales administration/customer service environment.
• Strong verbal communication skills required for outbound customer contact.
• Highly motivated and proficient, able to grasp issues quickly.
• Excellent administration, communication and organisational skills and a high level of attention to detail.
• Ability to prioritise workload, work under pressure and to tight deadlines.
• Fluency in English, both verbal and written.

Responsibilities

• Prepare all customer responses within agreed SLA’s.
• Understanding and issuing pricing for customer required solutions.
• Order Processing of all new orders, upgrades and cancellations.
• Develop and maintain a strong knowledge of enet’s products and services
• Timely and Effective communication to external customers. Working closely with internal departments, Finance, Planning and Operations Teams.
• Ongoing review and continuous improvement of current processes.
• Monitor & update Salesforce to ensure data reflects the most up-to-date position.

Skills

Customer support

Verbal communication

Attention to detail

Organisational skills

Time management

Sales administration

Salesforce familiarity

English fluency

Own initiative

Tools

Salesforce

Microsoft Excel

Microsoft Word

Job description

As the Sales Operations Administrator, you will be responsible for ensuring quotes and orders are processed accurately and is capable of maximising the sales opportunities that currently exist in the business. This role is a 6 - 12 month fixed term contract, with a hybrid arrangement of two days in the office and three days remote.

Key Roles And Responsibilities

• Prepare all customer responses within agreed SLA’s.
• Understanding and issuing pricing for customer required solutions.
• Order Processing of all new orders, upgrades and cancellations.
• Develop and maintain a strong knowledge of enet’s products and services
• Timely and Effective communication to external customers. Working closely with internal departments, Finance, Planning and Operations Teams.
• Ongoing review and continuous improvement of current processes.
• Monitor & update Salesforce to ensure data reflects the most up-to-date position.

Key Qualifications And Skills

• Proven experience providing customer support in a sales administration/customer service environment.
• Strong verbal communication skills required for outbound customer contact.
• Highly motivated and proficient, able to grasp issues quickly.
• Excellent administration, communication and organisational skills and a high level of attention to detail.
• Ability to prioritise workload, work under pressure and to tight deadlines.
• Microsoft Office skills – i.e. Excel and Word.
• Work on own initiative and be able to bring new suggestions/process ideas to the team.
• Working use of Salesforce is an advantage.
• Telecoms background advantageous but not essential.
• Fluency in English, both verbal and written.

What We Offer

• Generous company pension contribution.
• 25 days annual leave.
• Health insurance.
• Additional day off for your birthday.
• Diverse and welcoming work environment – awarded Investors in Diversity Silver award in 2023 & 2025.
• Hybrid working model.
• Training & educational assistance programmes.
• Charity partnership & community volunteer days.
• Employee Assistance Programme.
• Death in Service/Long Term Disability Benefit.

Speed Fibre Group (the home of Enet and Magnet+) is an inclusive employer, and is committed to providing reasonable accommodations for potential and existing employees with any kind of disability. Should you wish to request a reasonable accommodation we encourage you to let us know when you apply.