Sales Onboarding Coordinator

Mahony Fleet; Dublin; Hybrid; EUR 32,000 - 45,000; Full time

Benefits offered by this job

23 days annual leave

Company pension contributions

Training and development programme

Job summary

Mahony Fleet is seeking a highly organized Sales & Onboarding Coordinator in Dublin to support the sales team and ensure a seamless customer journey from vehicle delivery to account implementation.

You will liaise between Sales, Accounts, Driver Support and Operations, owning ancillary products, supporting international tenders, and aiding marketing activities for prospective and existing customers.

Qualifications

• 2+ years’ experience in a sales support, administration, customer service, or coordination role.
• Experience within vehicle leasing, fleet management, automotive, or financial services.
• CRM system experience.
• Marketing or customer onboarding experience.
• Strong organisational and communication skills.
• Excellent attention to detail and ability to manage multiple tasks.
• Proficiency in Microsoft Excel, PowerPoint, and Outlook.
• Customer-focused with a proactive approach to problem-solving.
• 23 days annual leave with opportunity to increase with length of service.
• Training, development and career progression programme.

Responsibilities

• Coordinate vehicle deliveries and collections with customers, drivers, dealers, and internal teams.
• Maintain accurate order and delivery records and flag delays or risks.
• Produce regular sales reports on pipeline, deliveries, and lead times.
• Provide administrative support to the sales team for new and existing accounts.
• Own the onboarding process for new customers across Sales, Finance, and Driver Support.
• Gather essential company, contact, invoicing, and service requirement details at onboarding.
• Ensure accounts are set up correctly on day one and track live status.
• Act as first point of contact for new customers in early months.

Skills

Sales support experience

Organisational skills

Communication skills

Attention to detail

Multi-tasking

Customer-focused

Problem-solving

CRM experience

Microsoft Excel

PowerPoint

Outlook

Tools

CRM software

Job description

Sales & Onboarding Coordinator – Mahony Fleet

Job Title: Sales & Onboarding Coordinator

Reports to: Sales Director

Department: Vehicle Leasing & Fleet Management

Location: Dublin, Ireland

Date: September 2026

Role Overview

We are seeking a highly organised and customer-focused Sales & Customer Onboarding Coordinator to support the day-to-day activities of the sales team and ensure a seamless customer journey from vehicle delivery to account implementation.

The successful candidate will act as a key link between Sales, Accounts, Driver Support and Operations teams, ensuring new customers are onboarded efficiently and receive an exceptional experience from day one. The role will also own our ancillary products, supports international tender responses, and helps deliver marketing activity to prospective and existing customers.

Key Roles and Responsibilities

• Manage vehicle deliveries and collections in coordination with customers, drivers, dealers, fit out & branding suppliers and sales team members.
• Maintain accurate order and delivery records in our systems and flag delays or risks early.
• Produce regular sales reporting: order pipeline, deliveries, lead times and other requirements set by the Sales Director.
• Provide administrative and operational support to the sales team in managing new and existing accounts.

2.Customer Onboarding

• Own the onboarding process for every new customer, coordinating Sales, Finance & Accounts and Driver Support.
• Gather all required information at the start: company details, contacts, invoicing and payment details, credit application documents, driver lists and service requirements.
• Check that information is complete before it passes to each team, so the credit case, funding and contract can move without rework.
• Confirm customer accounts are set up correctly on day one: billing, driver records, ancillary products and reporting preferences.
• Maintain and improve the onboarding checklist, and track each new account until it is fully live.
• Act as the first point of contact for new customers during their first months with us.

3.Ancillary products

• Administer all fuel card and toll tag products: applications, issuing, cancellations, replacements, limits and driver/vehicle changes.
• Reconcile ancillary product charges with Finance & Accounts and resolve queries or discrepancies.
• Manage relationships with fuel card and toll tag providers.
• Identify customers who would benefit from ancillary products and pass opportunities to account managers.

4. International tenders

• Support responses to international tenders, including those received through our OneNet partnership with Alphabet International.
• Collect pricing, fleet data, service information and compliance documents from across the business.
• Manage tender deadlines, keep a library of standard responses and documents, and make sure submissions are complete and on time.

5. Marketing and client presentations

• Plan, build and send email campaigns to prospective and existing customers, working with the Sales & Marketing team.
• Maintain customer and prospect contact lists in line with GDPR and consent requirements.
• Track campaign results (opens, clicks, enquiries) and report on what works.
• Help prepare client presentations, proposals and account reviews: slides, fleet data, cost analysis and supporting material.
• Support events, customer communications and other marketing activity as needed.

Qualifications & Skills

• 2+ years’ experience in a sales support, administration, customer service, or coordination role.
• Experience within vehicle leasing, fleet management, automotive, or financial services.
• CRM system experience.
• Marketing or customer onboarding experience.
• Strong organisational and communication skills.
• Excellent attention to detail and ability to manage multiple tasks.
• Proficiency in Microsoft Excel, PowerPoint, and Outlook.
• Customer-focused with a proactive approach to problem-solving.
• Competitive package including salary and pension contributions.
• 23 days annual leave with opportunity to increase with length of service
• Training, development and career progression programme

Part of the wider Denis Mahony Group, Mahony Fleet is Ireland’s leading independent vehicle leasing and fleet management provider. A third-generation family-owned and family-run business, we are the pioneering vehicle leasing company in Ireland with a deep heritage and pedigree in the sector for over 60 years.

We deliver a fully rounded lease offering that is designed around our customers which includes a range of fleet management services such as vehicle funding, maintenance, short-term hire, electric vehicle solutions, fuel card management, toll tags and much more.

Our legacy and reputation in the sector are among our key strengths – Customers and suppliers have enjoyed long-standing relationships with us and trust in our advice and the solutions we provide.