Sales Development Change Management Specialist

Stripe; Dublin; On-site; EUR 110,000 - 170,000; Full time

Benefits offered by this job

Equity

Healthcare benefits

Wellness stipend

Job summary

Stripe Ireland in Dublin is seeking a Sales Development Change Management Specialist to lead the global change management and communications program for the Sales Development transformation. You will shape the narrative, define the communication strategy, and ensure adoption across regions and teams.

The role partners with senior program leadership and regional enablement leads to land high-impact changes, translating complex technical initiatives into seller-facing messaging and measurable

Qualifications

• 10+ years of experience in change management, organizational transformation, strategic communications, program management, or related discipline.
• Experience implementing complex change programs within Sales Development.
• Exceptional written and verbal communication; distill technical concepts into seller-ready content.
• Proven ability to develop multi-channel communications for global audiences.
• Strong cross-functional partnership and influencing with executive-level stakeholders.
• Data-driven mindset with adoption metrics, field feedback, and performance data to measure, iterate, and improve.
• Experience supporting go-to-market or sales org through workflow, tooling, or operating model changes.
• High threshold for ambiguity; build structure and clarity in unclear environments.

Responsibilities

• Own end-to-end change management program — from preparing the organization for change through launch, adoption, reinforcement, and measurement
• Develop and execute a global communications strategy that ensures sellers understand what is changing, why it matters, and what it means for them — sequenced to land with impact and without creating unnecessary noise
• Write and distribute seller-facing communications, executive briefings, and stakeholder updates; own the core program narrative throughout the transformation lifecycle
• Distill complex program initiatives into clear, compelling, sales-ready content — translating what engineers and product teams build into what sellers and managers need to hear
• Build and maintain a structured feedback loop with the field — capturing seller sentiment, surfacing blockers, and using adoption data to iterate on the change approach
• Partner with subject matter experts and regional enablement leads to ensure change initiatives are contextualized for each market and sales motion
• Advise program leadership on the pacing and sequencing of change, balancing urgency with the organization's capacity to absorb it
• Build strong relationships with key stakeholders and senior leaders to ensure change and communications strategies remain aligned to program goals and business performance targets
• Track and report on adoption metrics against defined program success criteria

Skills

Change management

Organizational transformation

Strategic communications

Program management

Cross-functional partnership

Influencing skills

Data-driven mindset

Go-to-market experience

Sales organization experience

Ambiguity tolerance

Tools

Salesforce

Job description

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

Who we are

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About The Team

The Global Sales Enablement Team is responsible for partnering with cross-functional teams to equip our sales organizations with the skills, tools, and knowledge they need to perform at their best. We are currently leading one of the most significant transformations in Stripe's Sales history — reshaping how Sales Development operates through the adoption of AI-powered tooling and redesigning the SDR's role in driving pipeline quality. This transformation spans multiple geographies, sales motions, and hundreds of sellers. The stakes are high, the pace is fast, and the change management challenge is real.

What you’ll do

As a Sales Development Change Management Specialist, you will own the strategy and execution of our global change management and communications program for the Sales Development transformation. You sit at the intersection of strategy, content, and field engagement — responsible for ensuring that complex, high-priority initiatives are adopted at pace and land durably in the field. This is not a support role. You own the change narrative, the communication strategy, and the measurement of adoption. You'll partner with senior program leadership, subject matter experts, and regional enablement leads to drive consistent, high-impact transformation across a global sales organization.

Responsibilities

• Own the end-to-end change management program — from preparing the organization for change through launch, adoption, reinforcement, and measurement
• Develop and execute a global communications strategy that ensures sellers understand what is changing, why it matters, and what it means for them — sequenced to land with impact and without creating unnecessary noise
• Write and distribute seller-facing communications, executive briefings, and stakeholder updates; own the core program narrative throughout the transformation lifecycle
• Distill complex program initiatives into clear, compelling, sales-ready content — translating what engineers and product teams build into what sellers and managers need to hear
• Build and maintain a strategic communications plan in partnership with cross-functional teams, including Product, Engineering, and SD Operations
• Create and manage a structured feedback loop with the field — capturing seller sentiment, surfacing blockers, and using adoption data to iterate on the change approach
• Partner with subject matter experts and regional enablement leads to ensure change initiatives are contextualized for each market and sales motion
• Advise program leadership on the pacing and sequencing of change, balancing urgency with the organization's capacity to absorb it
• Build strong relationships with key stakeholders and senior leaders to ensure change and communications strategies remain aligned to program goals and business performance targets
• Track and report on adoption metrics against defined program success criteria

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum Requirements

• 10+ years of experience in change management, organizational transformation, strategic communications, program management, or a closely related discipline
• Experience navigating and implementing complex change programs within Sales Development organizations
• Exceptional written and verbal communication skills — the ability to distill complex, technical concepts into clear, seller-ready, action-oriented content
• Proven ability to develop and execute multi-channel communications strategies for large, globally distributed audiences
• Strong cross-functional partnership and influencing skills — including the ability to work effectively with executive-level stakeholders and subject matter experts without direct authority
• A data-driven mindset with experience using adoption metrics, field feedback, and performance data to measure, iterate, and improve
• Experience supporting go-to-market or sales organizations through significant workflow, tooling, or operating model changes
• High threshold for ambiguity — you build structure and clarity in environments that don't yet have it

Preferred Qualifications

• ProSci certification or equivalent change management credential
• Experience supporting the adoption of AI-powered or emerging technology tooling within a sales or GTM organization
• Background in building and scaling sales communications programs in a global SaaS or fintech environment
• Familiarity with Salesforce and sales productivity tooling ecosystems

In-office expectations

Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico, Bengaluru, India, and Dublin, Ireland work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.

Pay and benefits

The annual US base salary range for this role is $156,700 - $235,100. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.

Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.

We look forward to hearing from you.

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions.

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