Sales Advisor - Safety Officer - Liffey Valley

Marks & Spencer Plc; Dublin; On-site; EUR 15,000 - 19,000; Part time

Job summary

Marks & Spencer in Dublin is seeking a part-time in-store assistant on a 22-hour contract (16 fixed hours, 6 flexible with 3 weeks’ notice). You will deliver an exceptional customer experience, selling in-store and across digital channels, while maintaining a welcoming shopping environment and supporting community initiatives.

You will engage customers proactively, prioritise their needs, and use product knowledge to upsell. Join a team that values inclusion and flexible working.

Qualifications

• Deliver exceptional customer experience in store and via digital channels.
• Follow selling and service standards to meet targets.
• Maintain product presentation, stock availability and store safety.

Responsibilities

• Create an exceptional customer experience by proactively serving customers.
• Prioritise customer needs over tasks.
• Maintain inviting shopping environment with product presentation and availability.
• Support local community initiatives.
• Sell confidently using product knowledge and offer personal recommendations.
• Ask questions to understand needs and offer suggestions.
• Participate in store events to hit selling targets.
• Create selling opportunities at service points.
• Understand store priorities and help improve performance.
• Follow safe and legal working practices.
• Minimise losses and work efficiently.
• Deliver key activities and operational processes and seek improvements.
• Share knowledge and support colleagues to develop skills.

Job description

All the details

Week 1:
Sunday:
Monday: 09:30-13:30
Tuesday: 08:00-12:00
Wednesday:
Thursday: 18:00-22:00
Friday:
Saturday: 08:00-12:00
Week 2:
Sunday:
Monday: 09:30-13:30
Tuesday: 08:00-12:00
Wednesday:
Thursday: 18:00-22:00
Friday:
Saturday: 18:00-22:00
Week 3:
Sunday:
Monday: 09:30-13:30
Tuesday: 08:00-12:00
Wednesday:
Thursday: 18:00-22:00
Friday:
Saturday: 18:00-22:00
Week 4:
Sunday:
Monday: 09:30-13:30
Tuesday: 08:00-12:00
Wednesday:
Thursday: 18:00-22:00
Friday: 09:30-13:30
Saturday:

Please Note: This is a 22 hour contract with 16 hours fixed. The remaining 6 hours will be flexible and given with 3 weeks' notice.

Purpose

Your job purpose is to deliver an exceptional customer experience by serving and selling in store and through all digital channels.

Key Accountabilities

The Key Accountabilities describe the activities you will do within your role:

Customer

• Create an exceptional customer experience by proactively serving our customers and role modelling the service behaviours
• Always put the customer first and prioritise customer before task
• Deliver an inspiring shopping environment for our customers through excellent standards of product presentation and availability
• Involvement in Plan A activity to support store and local community initiatives

Selling

• Sell confidently to customers using your knowledge of products and services to sell more in store and through all digital channels
• Ask questions to understand the needs of the customer and actively offer personal recommendations and suggestions
• Actively take part in store events to achieve selling targets.
• Create selling opportunities at all service points

Store

• Understand the store business priorities and play your part to improving the store performance
• Follow safe and legal working practices
• Make every penny count by working productively and minimise losses throughout the store
• Deliver all key activity and operational processes within your areas of responsibility and look for opportunities to work efficiently and continuously improve

Team

• Adapt and work flexibly across the store and remove support your colleagues to meet customer and business needs
• Own your personal development, continuing to look for opportunities to grow your knowledge
• Share your knowledge and experience with your colleagues to encourage and support their learning and development and promote the performance of the team

Everyone's Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.