Sales Advisor - Foods - Douglas Village

Marks & Spencer Plc; Cork; On-site; EUR 15,000 - 18,000; Part time

Job summary

Marks & Spencer in Cork, Ireland, is seeking a customer-focused team member for a 30-hour contract. 16 hours are fixed each week, with 14 flexible hours allocated with at least 4 weeks' notice.

The role involves delivering exceptional customer service in-store and across digital channels, while supporting store targets and community initiatives. You’ll help create a welcoming shopping environment, upsell using product knowledge, and adhere to safety and working practices.

Responsibilities

• Create an exceptional customer experience by proactively serving customers and role-modelling service behaviours.
• Sell confidently using knowledge of products and services to achieve selling targets.
• Deliver an inspiring shopping environment with high standards of product presentation and availability.
• Follow safe and legal working practices and participate in store initiatives.

Job description

Week 1:

Monday: 10:00 - 14:00

Tuesday: 10:00 - 14:00

Friday: 12:00 - 16:00

Saturday: 12:00 - 16:00

Week 2:

Monday: 10:00 - 14:00

Tuesday: 10:00 - 14:00

Thursday: 12:00 - 16:00

Friday: 12:00 - 16:00

This role is a 30 hour contract with 16 hours fixed. The remaining 14 hours are flexible and will be allocated with at least 4 week notice.

Full Flexibility is required outside of these hours.

Purpose

Your job purpose is to deliver an exceptional customer experience by serving and selling in store and through all digital channels.

Key Accountabilities

The Key Accountabilities describe the activities you will do within your role:

Customer

• Create an exceptional customer experience by proactively serving our customers and role modelling the service behaviours
• Always put the customer first and prioritise customer before task
• Deliver an inspiring shopping environment for our customers through excellent standards of product presentation and availability
• Involvement in Plan A activity to support store and local community initiatives

Selling

• Sell confidently to customers using your knowledge of products and services to sell more in store and through all digital channels
• Ask questions to understand the needs of the customer and actively offer personal recommendations and suggestions
• Actively take part in store events to achieve selling targets.
• Create selling opportunities at all service points

Store

• Understand the store business priorities and play your part to improving the store performance
• Follow safe and legal working practices
• Make every penny count by working productively and minimise losses throughout the store
• Deliver all key activity and operational processes within your areas of responsibility and look for opportunities to work efficiently and continuously improve

Team

• Adapt and work flexibly across the store and remove support your colleagues to meet customer and business needs
• Own your personal development, continuing to look for opportunities to grow your knowledge
• Share your knowledge and experience with your colleagues to encourage and support their learning and development and promote the performance of the team

Everyone’s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.