Sales Advisor - Hospitality - Killarney

Marks & Spencer Plc; Killarney; On-site; EUR 20,000 - 26,000; Full time

Job summary

Marks & Spencer Café in Killarney is seeking a hands-on team member for a 24 hour contract with 16 fixed hours. The role demands calm, high-pressure performance and delivering warm, five-star service to customers.

You will be a brand ambassador, recommending great food and drinks while ensuring café operations run smoothly during peak times. You will proactively serve customers, maintain product presentation, and support store initiatives.

Qualifications

• Experience in customer service or retail is preferred.
• Ability to work in a fast-paced environment.
• Strong interpersonal and communication skills.

Responsibilities

• Create an exceptional customer experience by proactively serving customers and role modelling the service behaviours
• Deliver an inspiring shopping environment through product presentation and availability
• Sell confidently to customers using your knowledge of products and services to upsell
• Actively participate in store events to achieve selling targets
• Follow safe and legal working practices and support store priorities

Skills

Customer service

Sales techniques

Food & beverage

Team player

Job description

Sunday: 14:00-18:00

Monday:

Tuesday:

Wednesday: 08:45-12:45

Thursday:

Friday: 14:00-18:00

Saturday: 14:00-18:00

This role is a 24 hour contract with 16 hours fixed. The remaining 8 hours are flexible and will be allocated with at least 4 week notice.

Join our team in the M&S Café Killarney - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

Key Accountabilities

The Key Accountabilities describe the activities you will do within your role:

Customer

• Create an exceptional customer experience by proactively serving our customers and role modelling the service behaviours
• Always put the customer first and prioritise customer before task
• Deliver an inspiring shopping environment for our customers through excellent standards of product presentation and availability
• Involvement in Plan A activity to support store and local community initiatives

Selling

• Sell confidently to customers using your knowledge of products and services to sell more in store and through all digital channels
• Ask questions to understand the needs of the customer and actively offer personal recommendations and suggestions
• Actively take part in store events to achieve selling targets.
• Create selling opportunities at all service points

Store

• Understand the store business priorities and play your part to improving the store performance
• Follow safe and legal working practices
• Make every penny count by working productively and minimise losses throughout the store
• Deliver all key activity and operational processes within your areas of responsibility and look for opportunities to work efficiently and continuously improve

Team

• Adapt and work flexibly across the store and remove support your colleagues to meet customer and business needs
• Own your personal development, continuing to look for opportunities to grow your knowledge
• Share your knowledge and experience with your colleagues to encourage and support their learning and development and promote the performance of the team

Everyone's Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment