Sales Advisor - Fashions, Home & Beauty - Liffey Valley

Marks & Spencer Group; Dublin; In loco; EUR 17.000 - 21.000; Part-time

Descrizione del lavoro

Marks & Spencer Group is seeking a part-time store associate in Ireland to deliver exceptional customer service and support daily store operations. You will help create a welcoming shopping environment, drive sales through product knowledge, and participate in community initiatives while adhering to safety practices.

Flexibility to work across the stated hours in Week 1 and Week 2 is required, with opportunities to grow within a leading global retailer.

Mansioni

• Create an exceptional customer experience by proactively serving customers.
• Prioritise the customer over tasks.
• Deliver an inspiring shopping environment with excellent product presentation and availability.
• Involvement in Plan A activity to support local community initiatives.
• Sell confidently to customers using knowledge of products and services to increase sales.
• Ask questions to understand customer needs and offer recommendations.
• Take part in store events to achieve selling targets.
• Create selling opportunities at all service points.
• Understand store priorities and help improve performance.
• Follow safe and legal working practices.
• Make every penny count by working productively and minimising losses.
• Deliver all key activities and operational processes and look for efficiency improvements.
• Adapt and support colleagues to meet customer and business needs.
• Own personal development and share knowledge to help the team grow.
• We are committed to an inclusive policy and flexible working where possible.

Descrizione del lavoro

Week 1:

Sunday: 13:00 - 17:00

Tuesday 17:00 - 21:00

Thursday: 18:00 - 22:00

Saturday: 13:00 - 17:00

Week 2:

Tuesday: 13:00 - 17:00

Thursday: 13:00 - 17:00

Friday: 17:00 - 21:00

Saturday: 13:00 - 17:00

Flexibility outside these hours is required.

Key Accountabilities

The Key Accountabilities describe the activities you will do within your role:

Customer

• Create an exceptional customer experience by proactively serving our customers and role modelling the service behaviours store
• Always put the customer first and prioritise customer before task
• Deliver an inspiring shopping environment for our customers through excellent standards of product presentation and availability
• Involvement in Plan A activity to support and local community initiatives

Selling

• Sell confidently to customers using your knowledge of products and services to sell more in store and through all digital channels
• Ask questions to understand the needs of the customer and actively offer personal recommendations and suggestions
• Actively take part in store events to achieve selling targets.
• Create selling opportunities at all service points

Store

• Understand the store business priorities and play your part to improving the store performance
• Follow safe and legal working practices
• Make every penny count by working productively and minimise losses throughout the store
• Deliver all key activity and operational processes within your areas of responsibility and look for opportunities to work efficiently and continuously improve

Team

• Adapt and work flexibly across the store and remove support your colleagues to meet customer and business needs
• Own your personal development, continuing to look for opportunities to grow your knowledge
• Share your knowledge and experience with your colleagues to encourage and support their learning and development and promote the performance of the team

Everyone’s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.