Safer Gambling & Compliance Senior Manager

NSUS Group; Dublin; Sur place; EUR 100 000 - 140 000; Plein temps

Résumé du poste

NSUS Group is seeking a Senior Safer Gambling Manager to lead and scale the Safer Gambling function in Dublin. The role owns strategy, manages teams, and ensures compliance with regulatory standards while maintaining a customer-first approach.

This onsite leadership role requires collaboration with cross-functional teams and a strong operational mindset to drive continuous improvement in EDD, affordability checks, and complaints handling.

Qualifications

• Experience in regulated environments (e.g., UKGC or equivalent).
• Strong analytical skills with advanced Excel proficiency.
• Proven experience managing and developing teams.
• Excellent communication and stakeholder management skills.

Responsabilités

• Own and execute the Safer Gambling strategy aligned with company objectives and regulatory expectations.
• Lead, structure, and develop the Safer Gambling function.
• Directly manage and mentor the Safer Gambling Manager.
• Foster a high-performance culture through coaching, feedback, and development.

Connaissances

Experience in regulated environments

Affordability checks, EDD, and Complai

Formation

Relevant third-level qualification

Outils

Excel

Description du poste

Join our creative and innovative team as we connect and entertain players all around the world, creating exciting experiences and lasting connections, on the world’s largest online poker network and biggest poker events!

Home of World Champion Daniel Negreanu, Winner of the Best Poker Software, and Guinness World Records holder of the largest ever online poker prize pool, GGPoker has taken the poker world by storm.

Headquartered in Toronto with offices in 9 major cities and 700 top international talents, NSUS is an industry-leading global company dedicated to shaping the future of gaming. GGPoker holds the largest online poker market share globally, and we are looking for dynamic, innovative, and passionate team members to be part of the World’s #1.

Join us and be part of the very best in the iGaming space!

Position:

We are seeking a Senior Safer Gambling Manager to lead and scale our Safer Gambling function. This role is responsible for owning strategy, managing teams, and ensuring compliance with regulatory standards while maintaining a strong customer-first approach.

This is a fully onsite leadership role based in Dublin, best suited for candidates who thrive in operational environments and value close collaboration with cross-functional teams.

Duties and Responsibilities:

• Own and execute the Safer Gambling strategy aligned with company objectives and regulatory expectations
• Lead, structure, and develop the Safer Gambling function
• Directly manage and mentor the Safer Gambling Manager
• Foster a high-performance culture through coaching, feedback, and development

Team Management & Planning

• Conduct performance reviews, resource planning, and succession planning
• Ensure appropriate staffing, rota planning, and workload distribution
• Act as an escalation point for complex and high-risk cases

Operations Oversight (Safer Gambling, EDD & Complaints)

• Oversee Enhanced Due Diligence (EDD) processes, including affordability and source of funds checks
• Own the Safer Gambling complaints framework and ensure fair, consistent handling
• Manage high-risk and sensitive escalations across EDD and complaints

Process Improvement & Compliance

• Drive continuous improvement across Safer Gambling, EDD, and complaints processes
• Ensure policies and procedures remain compliant and operationally effective
• Partner with Compliance on audits and regulatory requests
• Maintain robust documentation and audit trails
• Work closely with Customer Support and operational teams to embed best practices
• Own and deliver training strategy across Safer Gambling, EDD, and complaints functions
• Promote consistent decision-making and accountability across teams

Data & Reporting

• Establish and monitor KPIs to measure team and operational performance
• Use data insights to drive improvements and efficiency
• Produce reports for senior stakeholders

Requirements:

• Experience working in regulated environments (e.g., UKGC or equivalent)
• Strong expertise in affordability checks, EDD, and complaints handling
• Proven experience managing and developing teams
• Strong analytical skills with advanced Excel proficiency
• Solid understanding of customer support operations
• Ability to manage multiple priorities independently
• Excellent communication and stakeholder management skills
• High proficiency with productivity and reporting tools

Preferred Qualifications:

• Experience in online gaming, betting, or poker industry
• Relevant third-level qualification
• Interest in Safer Gambling innovation, automation, and process optimization