RTB Operations & Compliance Officer

Tuath Housing Association; Dublin; On-site; EUR 42,000 - 54,000; Full time

Job summary

Tuath Housing Association in Dublin is seeking an RTB Officer to support tenancy and dispute registrations and assist internal teams across localities. The role reports to the RTB Team Leader and involves ensuring compliance, service improvement, and high standards of integrity.

The post holder will work closely with the Specialist Housing Manager to drive cross-functional collaborations, maintain up-to-date RTB policies, and deliver robust customer-focused outcomes within KPI targets.

Responsibilities

• Oversee and manage current registrations and ensure annual registrations are completed within set timeframes.
• Support administration of Rents and Housing Teams Dispute Applications.
• Ensure Social Leased properties have the correct SLA added to the register and manage Assets and Liabilities Register.
• Monitor registrations to reflect tenancy changes in the RTB.
• Support regular auditing within the Housing Management system to ensure customer data accuracy.
• Collaborate to deliver coordinated services and high resident satisfaction.
• Produce clear reports for stakeholders on RTB team performance.
• Provide excellent customer service to internal and external customers.
• Ensure Customer Voice informs service delivery and that complaints are handled promptly and fairly.
• Seek opportunities for service development and benchmarking with partner organisations.

Job description

Tuath Housing Association in Dublin is seeking an RTB Officer to support tenancy and dispute registrations and assist internal teams across localities. The role reports to the RTB Team Leader and involves ensuring compliance, service improvement, and high standards of integrity.

The post holder will work closely with the Specialist Housing Manager to drive cross-functional collaborations, maintain up-to-date RTB policies, and deliver robust customer-focused outcomes within KPI targets.