Risk & Fraud Investigations Specialist

PE Global (UK); Dublin; On-site; EUR 40,000 - 60,000; Full time

Job summary

PE Global (UK) is seeking a Risk and Fraud Investigation Specialist for a remote role based in Dublin, Ireland. This is an 11-month contract requiring 1-2 years of experience in risk management, fraud prevention, or Trust and Safety. The position involves maintaining high confidentiality while investigating complex situations, educating users, and collaborating with cross-functional teams. Ideal candidates should have strong analytical, problem-solving, and interpersonal skills. Familiarity with SQL or other coding languages is a plus.

Qualifications

• 1-2 years of experience within risk management, fraud prevention, or Trust and Safety.
• Familiarity with the Google suite: Mail, Docs, Sheets, Slides, and Mac OS.
• Excellent interpersonal and communication skills to assist the community tactfully.
• Strong investigative ability, due diligence, and internet research skills.
• Ability to detect vulnerabilities in existing and new products, anticipating fraudulent behaviors.

Responsibilities

• Maintain subject-matter expertise of User Knowledge Operations to complete core work.
• Educate users on maintaining security and safety while using the system.
• Investigate complex situations and potential brand risks.
• Work with the operational lead to support cross-functional groups.
• Maintain high levels of confidentiality while performing investigations.

Skills

Risk management

Fraud prevention

Trust and Safety

Interpersonal skills

Communication skills

Problem-solving skills

Analytical skills

Investigative ability

Education

1-2 years of experience in risk management, fraud prevention, or Trust and Safety

Tools

Google suite (Mail, Docs, Sheets, Slides)

Customer ticketing systems

SQL or equivalent coding languages

Job description

The Role

PE Global is recruiting for a Risk and Fraud Investigation Specialist for our US multinational accommodation services client based in Dublin, Ireland. 11‑month contract – remote role.

Job Responsibilities

• Maintain subject‑matter expertise of User Knowledge Operations to successfully complete core work and escalations.
• Educate users on how to maintain security and safety while using the system responsibly.
• Investigate complex situations and potential brand risks surfaced in high‑volume queues.
• Work with the operational lead to support cross‑functional groups in developing and enhancing internal policies and tools such as increasing automation, updating policies, and fixing product loopholes.
• Understand our risk systems and investigate account patterns.
• Identify and elevate trends and product vulnerabilities to stakeholders.
• Maintain high levels of confidentiality while performing investigations.
• Comprehensively document investigations.
• Develop and maintain a comprehensive understanding of the purpose of User Knowledge Operations.
• Work with external product vendors to enhance proactive and reactive risk detection as an informing or collaborating task.
• Demonstrate great judgment and be open to sharing your knowledge with others.

Education and Experience

• 1-2 years of experience within risk management, fraud prevention, or Trust and Safety.
• Familiarity with the Google suite: Mail, Docs, Sheets, Slides and Mac OS.
• Experience with customer ticketing systems.
• Excellent interpersonal and communication skills, both written and verbal, to help our community in a tactful and diplomatic manner.
• Ability to balance fraud prevention alongside a positive customer experience.
• Excellent problem‑solving, critical thinking and analytical skills, with an ability to organize and work independently with rapidly changing priorities. Self‑motivated and detail‑oriented, with a focus on solutions and outcomes.
• Strong investigative ability, due diligence, internet research, organizational, and analytical skills.
• Ability to detect vulnerabilities in existing and new products or features, and anticipate the ever‑evolving fraudulent behaviors.
• Desire to work in a fast‑paced and rapidly changing environment.
• Ability to multitask, learn and adapt to new technologies.
• Ability to remain calm in time‑sensitive situations, prioritize and respond to user and cross‑functional team needs.
• Ability to remove personal bias to focus on fact‑based investigations and remain impartial in sensitive situations involving users.
• Ability to analyze data for patterns and draw conclusions and suggestions. SQL, JSON, or equivalent experience with other coding languages is a plus. Fluency in another language is a plus.
• Must be available for a regular schedule of 5 days’ work per week (40 hours), which may include weekend days and public holidays.
• Shifts may include evening or early morning hours.