Investigation Specialist [DN], KYC

Amazon Inc.; Dublin; Hybrid; EUR 30,000 - 38,000; Full time

Job summary

Amazon Ireland Support Services Limited is seeking Investigators to evaluate transactions and safeguard the global customer base, productivity, and brand quality. The role involves examining suspicious activity, communicating with buyers and merchants, and enforcing policy guidelines across a shift-based schedule seven days a week.

The position requires experience with Microsoft Office and advanced English and Danish proficiency (CEFR B2/C1).

Qualifications

• Experience with Microsoft Office including Outlook, Word, and Excel.
• Knowledge of advanced English at CEFR level B2/C1.
• Knowledge of advanced Danish at CEFR level B2/C1.

Responsibilities

• Investigate suspicious buyer activity and behavior that could pose a risk to Amazon, our customers, or merchants.
• Communicate via email and telephone with buyers, merchants, and other external and internal customers to make informed decisions about risk.
• Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines.
• Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends. Follow escalation paths when procedures are not available.
• Participate in other special projects/assignments and partner with appropriate business teams as necessary.
• Consistently achieve/exceed weekly productivity and quality standards.

Skills

Microsoft Office

English proficiency

Danish proficiency

Tools

Microsoft Excel

Outlook

Word

Job description

Job ID: 10591174 | Amazon Ireland Support Services Limited

WE OFFER A 6-MONTHS TEMPORARY CONTRACT

Our overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds. This is your chance to make history. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills and value your passion to discover, invent, simplify and build trust of our customers and sellers.

We’re looking for Investigators to evaluate transactions and safeguard Amazon's global customer base, profitability, and brand while maintaining a high bar of customer experience. Investigators are responsible for a wide range of duties related to the investigation and elimination of online e-commerce risk.

The team's schedule is organized in shifts and weekends to accommodate Amazon´s opening hours 7 days a week. Please note, the shifts cannot be confirmed prior to joining Amazon as they are not determined until after the training period, therefore flexibility is required.

Key job responsibilities

As part of your role, you will have the opportunity to:

• Investigate suspicious buyer activity and behavior that could pose a risk to Amazon, our customer’s, or merchants.
• Communicate via email and telephone with buyers, merchants, and other external and internal customers to make informed decisions about risk.
• Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines.
• Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends. When procedures are not available, follow established escalation paths to ensure resolution.
• Participate in other special projects/assignments and Partner with appropriate business teams as necessary.
• Consistently achieve/exceed weekly productivity and quality standards.

Basic Qualifications

• Experience with Microsoft Office including Outlook, Word, and Excel
• Knowledge of advanced English at CEFR level B2/C1
• Knowledge of advanced Danish at CEFR level B2/C1

Preferred Qualifications

• Previous work experience in a customer service/retail environment.
• Knowledge of or experience in a fraud/risk management environment.
• Experience in insurance, finance, data analysis, research, translation or training. Strong organizational skills, ability to effectively manage time, and individually prioritize multiple tasks of competing priority.
• Self-disciplined, diligent, proactive and detail oriented.
• Excellent problem-solving skills.
• Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.