Revenue Assurance Administrator at PrepayPower

PrepayPower; Dublin; Hybrid; EUR 30,000 - 36,000; Full time

Benefits offered by this job

Private Pension

Health Insurance

Staff Tariff

Career Progression

Job summary

PrepayPower in Dublin is seeking a Revenue Assurance Administrator for a hybrid role based in Sandyford. You will reconcile meter charges, validate consumption data, and analyze variances to prevent revenue loss.

The position reports to the Revenue Assurance Manager and offers a salary circa €33,000 with a €3,000 annual bonus. Key duties include reconciling data, negotiating repayment plans, engaging customers, and producing regular reports.

Qualifications

• Strong Excel, including pivot tables, lookups and large datasets.
• Excellent numerical and analytical skills with ability to reconcile data and quantify variances.
• Administration experience: mail merges, data maintenance and report production.
• Excellent written and verbal communication of complex, data-driven findings.
• Proven ability to hit individual and team targets, working in a self-directed manner.
• Ability to engage customers calmly, professionally and empathetically.

Responsibilities

• Reconciliation & Exception Detection: Reconcile PPP meter charging against the meter of record; validate data on flagged accounts.
• Quantification & Recovery: Size discrepancies in kWh/euro; negotiate repayment plans; monitor arrears aging.
• Escalation & Customer Engagement: Act as escalation point; engage customers by phone/email; coordinate site visits.
• Controls, Reporting & Administration: Audit site visit reports; produce weekly/monthly reporting; administer communications.

Skills

Excel Proficiency

Data Reconciliation

Analytical Skills

Customer Communication

Team Collaboration

Tools

SQL

CRM

Job description

Apply for Revenue Assurance Administrator at PrepayPower in Dublin, D, IE. This Full time on site position offers great opportunities for career growth.
Department: Revenue Assurance
Employment Type: Full time, permanent
Location: Hybrid - Sandyford, Dublin 18
Salary: c. €33,000 plus €3,000 annual bonus
Reports to: Revenue Assurance Manager

Key Responsibilities

• Reconciliation & Exception Detection
  Reconcile PPP meter charging against the meter of record (ESB Networks / GNI).
  Validate consumption, tariff and top-up data on flagged accounts to isolate cause.
  Analyse consumption profiles to identify tampering, fraud and billing exceptions.
• Quantification & Recovery
  Size each discrepancy in kWh and euro; prioritise by value at risk.
  Negotiate repayment plans; monitor adherence, arrears ageing and recovery against target.
  Manage non-performing accounts to disconnection; refer aged debt to collectors.
• Escalation & Customer Engagement
  Act as escalation point for complex accounts, engaging customers by phone and email.
  Coordinate site visits with Customer Service and resolve cases with network operators and third parties.
• Controls, Reporting & Administration
  Audit technician site visit reports against system data; track exceptions by cause code.
  Produce weekly and monthly reporting on volumes, cycle time, and euro identified versus recovered.
  Administer customer communications, including mail merges and returned post, within SLA and regulatory policy.
  Coach Tier 1 staff and document processes as volumes grow.

Skills, Knowledge & Expertise

• Essential
  Strong Excel, including pivot tables, lookups and manipulation of large datasets.
  Excellent numerical and analytical skills, with proven ability to reconcile data and quantify variances.
  Administration experience: mail merges, data maintenance and report production.
  Excellent written and verbal communication of complex, data-driven findings.
  Proven ability to hit individual and team targets, working in a self-directed manner.
  Ability to engage customers calmly, professionally and empathetically.
• Desirable
  Finance, revenue assurance or credit control experience.
  Utilities experience, particularly electricity or gas metering or billing data.
  SQL and CRM experience; graduates with technical or business competence considered.

Benefits

• Competitive salary and bonus structure
• Private Pension Contribution Scheme with Zurich Life
• Discounted Health Insurance - Group Scheme with Laya Healthcare
• Employee Assistance Program provided by TELUS Health
• Free Online GP Services via Webdoctor.ie
• Excellent career progression opportunities in a growing company with strong market presence
• Fast-paced, friendly team environment
• Continuous training and development
• Annual leave that increases with service
• Exclusive PrepayPower Staff Tariff
• Modern offices with excellent facilities in Sandyford
• Active CSR, Wellness, and Social initiatives plus great social events
• Refer-a-Friend Scheme
• TaxSaver
• Travel Tickets & Bike-to-Work Scheme

About PrepayPower

PrepayPower is the leading provider of Pay-As-You-Go electricity and gas in Ireland. Since 2011, we have been disrupting the energy market by empowering customers with total control and transparency over their electricity costs through our app. PrepayPower's mission is to give people total control and complete transparency over their energy costs. Rather than the traditional market model of short-term discounts with significant contract terms, we help customers achieve long-term savings on their electricity, gas, oil and broadband by putting them in control. Customer satisfaction is at the heart of everything we do. Our commitment to providing exceptional service has earned us the title of Ireland's highest-rated energy supplier on Trustpilot. In 2025, together with Yuno Energy, we proudly reached over 350,000 customer connections.

Why work at PrepayPower

Ranked as a top employer for seven consecutive years by Great Places to Work Ireland, we offer ambitious individuals a fast-paced and challenging work environment with enormous opportunities for growth.

PrepayPower is an Equal Opportunity Employer. We are committed to treating all our employees, customers, and stakeholders with dignity and respect. Therefore, we value diverse talent and strive to create an inclusive workplace that delivers exceptional, innovative services for our customers. We encourage applications from people with diverse backgrounds and experiences.

Privacy By applying for this role, you agree to PrepayPower processing your personal data for recruitment purposes. We handle all applications in line with our Privacy Notice. You can view our privacy notice here Careers - Privacy Policy | PrePayPower for more information.