Team Leader | Assistant Manager

Grafton Group; Sandyford; On-site; EUR 38,000 - 52,000; Full time

Benefits offered by this job

Company Pension

Colleague Discount – Up to 35% off in‑

Maternity Leave: Up to 20 weeks paid

Paternity Leave: Up to 2 weeks paid

Cycle to work & Tax-Saver Schemes

Discounted health insurance

Bonus Scheme

Sick Pay Scheme

Flexible Annual Leave: Purchase up to

Wellness initiatives

Job summary

Woodie’s in Sandyford is seeking an experienced retail leader to join as Assistant Manager. You will mentor the store team, drive exceptional customer service, communicate goals clearly, and spot local commercial opportunities to grow the business.

This is a full-time 39-hour week across 5 days with every second weekend and Bank holiday. Competitive salary based on experience, plus benefits including a pension, staff discount, paid parental leave, cycle to work and wellness schemes.

Qualifications

• Experience in retail or operations.
• Exposure to people management in a customer-facing environment.
• Ability to mentor store colleagues and deliver exceptional service.

Responsibilities

• Delivering extraordinary customer service and mentoring the store team.
• Effectively communicating business goals and objectives to colleagues.
• Identifying commercial opportunities in the local area.
• Managing cash and stock controls.
• Assisting with payroll and headcount budgets.
• Supporting recruitment of store colleagues when required.
• Authorising refunds and exchanges and monitoring performance.

Skills

Retail experience

People management

Communication skills

Team mentorship

Customer service

Job description

Woodie's is the market-leading DIY, Home & Garden retailer in Ireland with 36 stores nationwide and an online presence. We are proud to be listed as Ireland's Top Retailer by Great Places to Work and an official Best Workplaces for Women for the past three years! We are also recognised by the Irish Centre for Diversity & Inclusion as an accredited Investor in Diversity.

We are looking for aLeader to help grow and develop our team and our brand in SandyfordStore

Our ideal candidate will:

• Experienced in retail, sales or operations and ready to step up
• Exposure to people management activities in a customer-facing environment
• Have a desire to support and mentor our store colleagues
• Be an authentic leader who builds an environment where every colleague can be themselves and do their best work.
• Be comfortable with holding performance-related discussions when needed
• Be a superb communicator with the ability to articulate messages clearly, listen to others, and engage with people
• Place a value on innovation and trying new ideas
• Recognise the importance of diversity of thought and backgrounds as key factors for teams to operate at their best.

Main role responsibilities include:

• Delivering extraordinary customer service, actively mentoring and motivating our store team
• Effectively communicating business goals and objectives to our colleagues
• Identifying commercial opportunities in your local area
• Being responsible for cash and stock control
• Supporting the store management team in making the best use of our payroll and headcount budgets
• Supporting with the recruitment of store colleagues when required
• Authorising and handling refunds and exchanges
• Managing performance of your store colleagues
• Conducting Performance Appraisals when required and supporting with talent and succession planning for your team
• Following health and safety regulations whilst maintaining excellent operational standards to provide a safe environment for our customers and colleagues.
• Create a phenomenal shopping experience for all customers

The specifics:

• Full time 39-hour contract
• Working week 5 out of 7 days; every second weekend and Bank holiday required
• Competitive salary depends on experience

Our benefits include:

• Company Pension for all colleagues
• Colleague Discount – Up to 35% off in-store purchases
• Maternity Leave: Up to 20 weeks paid maternity leave
• Paternity Leave: Up to 2 weeks paid paternity leave
• Fertility Leave: Up to 5 days paid per year
• Cycle to work & Tax-Saver Schemes
• Discounted health insurance
• Bonus Scheme
• Sick Pay Scheme
• Parental leave
• Flexible Annual Leave: Purchase up to 2 weeks additional leave per year
• Paid Charity Leave: Make a positive impact with two paid days for charity work!
• Service Days: Increased annual leave entitlements linked to service
• Flexiwage: Choose how you budget & manage your pay frequency!
• Savings Club
• Educational Assistance
• Wellness initiatives

We are an equal opportunity employer and value diversity at Woodie's! We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits.

This role might also be known as: Assistant Manager, Supervisor, Department Manager, Sales Manager.

IND2